Income Assistant x2
1 X Full- Time Permanent
1 X Fixed Term Contract /Internal Secondment - 9 months
Hours- 35 hours (worked on a rota basis, between the hours of 8.00am and 6.00pm)
Location – Home based, with a requirement to work from Memorial House in Coalville, Leicestershire at least 2 days per week
Salary – £24,050 - £26,722 per annum (RFJ 4)
About us
Emh is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities.
Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer.
The role
As an Income Assistant you will support the Income Team to collect rental income, support customers to prioritise their rent and help them sustain a successful tenancy. You will provide administrative support to the wider team, whilst being responsible for establishing payment methods, setting up direct debits and recurring card payments. You will also follow arrears actions in line with our procedures, up to the point of issuing a Notice Seeking Possession.
What you'll be doing:
- Administrative Support: Providing essential administrative support to the wider Income Team.
- Data Entry and Management: Maintaining accurate records on our housing management system and other portals.
- Collection and Recovery: Managing low-level arrears cases and negotiating realistic payment plans with customers to manage and reduce arrears
- Processing Income: This includes handling various payment methods, such as taking rental payments, setting up direct debits and recurring card payments, and other forms of payment. Plus, processing refunds
- Customer Service: Resolving customer enquiries and complaints, providing support, and ensuring a positive customer experience. Delivering excellent customer service by understanding individual customer circumstances and tailoring services to meet their needs.
- Financial referrals: Providing basic benefits advice and signposting customers to our Money Matters team for further support.
- Relationship building: Building and maintain strong relationships with external partners.
The ideal candidate
You will have general administration experience and experience delivering direct services to customers. You will be a natural communicator with excellent negotiation skills. Someone who is empathetic and understanding of diverse customer situations.
You will be proficient in using IT systems and maintaining accurate records and Microsoft office application skills. You will demonstrate the ability to work proactively and flexibly as part of a team.
This is a fantastic opportunity to make a real difference in people's lives while developing your skills within a supportive team environment. If you're ready to take on this challenging and rewarding role, we'd love to hear from you.
Our values
Our values are important to us and we’re looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence.
Company Benefits
Our generous package includes:
- Competitive salary
- Contributory pension scheme
- Health cash plan – BHSF
- 39 days’ annual leave (including statutory days), increasing with length of service (pro-rata for part time)
- Flexible working
- A wide range of training and development opportunities (we are an Investors in People accredited organisation)
Qualifications
Educated to GCSE standard or equivalent professional experience
For further information about the role, please see attached Job Description and Person Specification.
How to apply
Please send an up- to-date CV with a covering letter of no more than 3 sides of A4, detailing how you meet the requirements of the person specification. (Please note your covering letter and CV will need to be on the same document).
Closing date for applications – Sunday 22nd June 2025 at 23.59
“We reserve the right depending on application numbers to close or extend the closing dates for positions, we would therefore recommend an early application”
emh homes is part of emh, one of the largest and most successful providers of affordable housing and housing-related support services in the East Midlands.
We have been providing good quality affordable homes to individuals and families in the East Midlands since 1946.
But there is more to our work than looking after your home. We also help create communities where you can feel safe and supported.
We do this by:
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Listening to your ideas and views about how you want our services to be delivered. No-one understands what matters most than you. Our resident groups let you have a say in how we manage your home and allows us to continually improve our services.
- Backing up our housing with a range of support services and sheltered housing for residents who need help to live securely and independently.
