Clermont Hotel Group offers a rich and diverse portfolio for a range of guest needs, and helps employees forge lasting and successful careers in hospitality. An experienced hospitality company, we offer a warm, guest-centred experience - but we are, at our heart, a people company and strive to connect personally with our guests, partners, investors, and colleagues to create an extraordinary experience for all.

With over 4000 rooms, 100+ event spaces, plus stylish bars and restaurants, our hotels have plenty of space for everyone to meet, sleep, and dine. All kinds of extraordinary, for all kinds of people.

What you’ll be doing

• Manage and effectively reply to employee queries sent to our central HRSS mailbox, in relation to all aspects of the employee lifecycle
• Prioritise urgent queries and tasks where needed, whilst ensuring a personalised and tailored response, with an aim of first contact resolution
• Be customer centric when responding, applying the relevant process and/or policies to reach accurate and timely solutions
• Maintain accurate employee records in HRIS systems, i.e. personal details, employment contracts and benefits data, ensuring we are compliant with GDPR practices
• Handle confidential information with sensitivity and in compliance with data protection regulations

• Administer transactional requests such as new starters, leavers and internal job changes, ensuring all compliance checks are completed, including right to works • Collaborate with HR teams and stakeholders, providing feedback on trends, insights and escalations accordingly

• Work in partnership with our Payroll team to ensure the relevant documentation and completing checks are done in line with monthly payroll deadlines
• Manage external reference requests e.g., tenancy, mortgages and new employment references
• Proactively look for ways to continuously improve processes, keeping up to date with relevant changes and suggesting new ways to optimise and streamline our processes
• Support improvement activities and be involved with key projects and continuous improvements with HR processes and ways of working

What you’ll bring

QUALIFICATION/KEY COMPETANCIES ESSENTIAL

• High attention to detail and the capability to manage a high volume of work while maintaining exceptional standards
• Excellent communication and customer service skills
• Detail-oriented with a focus on accuracy in data entry
• Ability to work collaboratively in a fast-paced environment
• Motivated and a positive approach to HR

DESIRABLE

• Proficiency in HRIS (Human Resources Information System) tool
• Understanding of HR Processes & Ways of Working
• Previous experience in similar role

What you’ll get in return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:

• Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1000 when friends join our team
• Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – A platform for every voice
• Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.