Housing Assistant

Are you passionate about delivering excellent customer service and making a difference to our residents? Crawley Homes are looking for a dedicated Housing Assistant to join our Tenancy Services Team. This is a fantastic opportunity to grow your career in a supportive and dynamic environment. If you have a strong background in office administration and a passion for public service, we’d love to hear from you.

What you'll be doing:

As a Housing Assistant, you’ll play a key role in supporting the delivery of high-quality housing services. Your responsibilities will include:

• managing direct debit processes and rent control tasks
• handling low-level rent arrears and processing refunds
• supporting tenancy management team including mutual exchanges, name changes, and tenancy queries
• assisting with the voids and lettings process – from receiving keys to creating tenancy agreements
• responding to housing enquiries and maintaining accurate records

What we're looking for:

• proven admin experience, ideally in housing or local government
• excellent communication and organisational skills
• ability to work independently and as part of a team

We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.

Satisfactory clearance of a Basic Disclosure and Barring check (DBS) will be a condition of employment.

We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone.

Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.

Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.

For an informal conversation or further information regarding the role, email [email protected], Area Housing Manager or call on 01293 438755.