Job Advert
Join Our Team! Earn up to £37,000 a Year with this Exciting Opportunity!
We’re one of the UK's most successful holiday companies, specialising in escorted coach, river and rail tours across Europe. We know our stuff as we’ve been selling holidays for over 40 years. We've been so successful that we’re now looking to expand our sales team with new colleagues who are passionate about travel and care about giving our customers a great experience when they contact us. If you have sales experience and enjoy putting the customer at the heart of what you do, then read on....
About your new role:
In this position, you’ll work closely with the rest of the holiday sales team to ensure our customers have the best service possible when buying their dream holiday! You'll be based in our Rotherham Head Office Contact Centre (S60 2XR), working on site and as part of a team where everyone knows your name! You'll have the support of an experienced Team leader and you'll be handling a mixture of inbound and outbound calls with customers who have either enquired with us or are existing customers. Our training is second to none so previous experience working in travel is not necessary, just a desire to sell the right holiday to the right customer – and let’s face it, holidays are much better than technology or energy bills! You'll work an average of 37.5 hours a week on a rota basis across our Customer Contact Centre opening hours (Mon - Fri 9am - 8pm, Sat 9am - 5pm and Sun 10am - 4pm). You will work an average of 5 days in a 7 day period.
Your Key Responsibilities:
- Making and taking sales calls, and actively listening to and understanding customer requirements.
- Reaching out to existing and previous customers, offering great packages for their next holiday.
- Identifying the customers’ needs through effective questioning and selecting appropriate products to match the customer requirements or resolve their queries.
- Consistently demonstrating a strong focus and drive to achieve sales targets.
- Working as part of the sales team to meet team goals, as well as working independently to handle and manage workloads.
- Increase customer loyalty, delivering customer satisfaction, delivering consistent and professional communications.
- Demonstrating up to date product and brand knowledge while having in depth knowledge relating to our portfolio of destinations and supplier products.
About You?
To be a great fit for our team, you'll be the following:
- Someone who has at least 6 months sales experience through either telephone based or face to face.
- Someone who is comfortable in achieving sales target.
- A friendly, outgoing person who enjoys speaking to others and understanding customer needs.
- A great listener.
- Comfortable with using computer and telephone systems.
- Someone who is able to commute to our Rotherham Head Office site (this is an office based role).
- Holiday and travel experience would be great, but is not essential!
What's on Offer!
We have a modern and welcoming Head Office in Rotherham. Our customer contact centre isn't huge, so you'll never be just a number.
- Salary of £24500 plus an achievable performance bonus, giving you on target earnings of up to £37000 each year!
- 22 days holidays + bank holidays – increasing by a day each year up to 25 days!
- Don’t work on your birthday - have an extra holiday day on us!
- Take Christmas Eve off – have another extra holiday day on us!
- Up to 5 days additional paid holiday each year and up to £1590 allowance towards a Leger Shearings Group Coach Tour holiday for you and your partner!
- Purchase up to 5 extra holiday days each year!
- Friends & family discount.
- Free eye test and and a contribution towards glasses if you need them.
- Free parking either on site or nearby, so no parking charges.
- Opportunities to grow your travel career through our LSG Scholarship scheme.
Previous applicants need not apply. No agencies please at this time.
Please note that we do receive a large number of applications to join our team. Due to this, it is sometimes difficult to reply to everyone. Therefore, if you haven't heard from us within 7 days, please assume that your application was unsuccessful on this occasion.
