Why People's Postcode Lottery?
People's Postcode Lottery has been helping support charities and good causes throughout Britain and beyond since 2005. Our mission is to help raise funds for charities and good causes and increase awareness of their work. Players have raised more than £1.5 billion for thousands of charities and local good causes
People's Postcode Lottery are looking to expand their Digital Team by recruiting an ECU Engineer Apprentice! This apprentice will work towards an SCQF Level 6 Qualification based in their Edinburgh office.
Responsibilities:
- Use our internal ticketing system Jira service management to manage and resolve end user issues and requests, delivering technical support to colleagues across the business and wider Group.
- Serve as a key point of contact for EUC-related queries, ensuring timely and effective resolutions.
- Support the onboarding process for new starters, setting them up with the tools and access they need.
- Troubleshoot and resolve hardware, software, and network issues to maintain smooth day-to-day operations.
- Procure, configure, and deploy hardware to end users, ensuring equipment is fit for purpose and delivered efficiently.
- Help maintain compliance with relevant regulations and industry standards across all EUC activities.
What do they need from you?
- You’ve got a good understanding of IT hardware and know your way around basic troubleshooting.
- You’re comfortable using both Apple and Microsoft operating systems and software.
- You’re passionate about technology and love keeping up with the latest trends.
- You enjoy learning new things and have a natural talent for solving problems.
- You’re a great communicator and enjoy working with others to get things done.
- You’re self-motivated, proactive, and bring a positive, team-focused attitude to everything you do
- 3 National 5's at A-C.
- National 5 Maths and English at A-D.
Salary: £24,570 per annum.
Working hours: Monday to Friday, 9am – 5:30pm.
Benefits:
- 36 days annual leave
- You will receive a competitive salary, join an excellent pension scheme and benefit from private medical care.
- We have a strong culture of learning and development. Our Lottery Academy offers an extensive range of training programmes and courses. There are also many career opportunities in the UK and abroad.
- We enjoy working with one another. We regularly arrange social activities and organise our Christmas breakfast at the end of the year, a date that everyone looks forward to, where we look back proudly at what we’ve achieved together.
- Your wellbeing is important to us. That’s why we offer a variety of options including an inhouse gym, with an optional weekly massage, and access to mental health support services.
- You’re regularly involved in the work carried out by the charities thanks to the funds we raise for them. This includes volunteering, project visits, presentations in our seminar space, and an invite to the annual Gala event attended by the organisations we support.
Future prospects:
Upon completion of programme there is an opportunity of progression onto It Support Professional SCQF level 8 depending on your skillset.
Important information:
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.
On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
