Guest Relations Host – Macclesfield – £13.25ph
About LaplandUK
LaplandUK is an award-winning immersive Christmas experience created with Hollywood set designers and West End theatre professionals.
Each year, the event sells out within hours and welcomes hundreds of thousands of guests, including celebrities and members of the Royal Family. Families journey through a 4.5-hour theatrical world of storytelling, character interaction, and festive wonder, creating truly unforgettable memories.
The Role: Guest Relations Host
As part of our Guest Relations team, you will act as an ambassador for the Lapland brand. Positioned at key points across the experience, you will ensure every guest feels supported, welcomed and cared for throughout their journey.
You will:
- Deliver a world-class service, resolving guest issues and queries with warmth and professionalism
- Handle guest complaints with integrity, liaising with Event Managers and Head Office as required
- Manage the delivery of the Post Office activity in the Village
- Use our onsite systems to support guests with questions, requests, and feedback
What We’re Looking For
- Friendly, confident individuals with excellent communication skills
- A passion for providing a premium guest experience
- Able to remain calm and professional when handling challenges
- Happy working both indoors and outdoors in a fast-paced, high-energy environment
Key Dates
- Paid training: 24th Oct 25 – 10th Nov 25
- Open to the public: 11th Nov 25 – 24th Dec 25
Pay & Benefits
- £13.25 per hour, plus holiday pay
- Free hot meal each day, plus free tea, coffee and soft drinks
- 20% staff discount in LaplandUK retail shops
- Free on-site parking
- Free shuttle service from Macclesfield Train Station
Additional Details
- Contract length: 9 weeks
- Must be aged 18+ by October 2025
- Work location: On site at Capesthorne Hall, Congleton Road, Siddington, Macclesfield, SK11 9JY
Interviews have started – apply today to secure your place in the Guest Relations team and help bring the magic of Lapland to life this Christmas.
Job Types: Full-time, Part-time, Temporary, Fixed term contract, Zero hours contract
Contract length: 9 weeks
Pay: £13.25 per hour
Expected hours: 24 – 40 per week
Benefits:
- Canteen
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Shuttle service provided
Ability to commute/relocate:
- Macclesfield SK11 9JY: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Expected start date: 24/10/2025
