An exciting new opportunity has arisen to join our team here at Square Health as a Governance Coordinator!
Job Purpose
To support the delivery, monitoring and continuous improvement of clinical governance processes for a leading digital healthcare provider. The Clinical Governance Coordinator will support in ensuring that safe, effective and high quality care is consistently delivered across the service.
Reports to: Clinical Governance Manager
Clinical Governance
- Support with maintaining and monitoring the Clinical Governance Framework and ensure alignment with regulatory standards (e.g. CQC)
- Support with the coordination of policies, SOPs across the service including regular reviews and appropriately archiving where necessary.
- Promote continuous quality improvement across the organisation, seeking opportunities to improve the efficiencies of systems and processes within the quality governance function.
Complaint & incident Management / Risk Management
- Support on incident reporting system in conjunction with the Clinical Lead and Clinical Governance Manager; ensuring the Significant Event (SE) and incident process is followed and completed to the required standard.
- Ensure all incidents and complaints are risk assessed, investigated and robust action plans are in place to mitigate outstanding risk.
- Support with identifying and reporting on key trends and themes of SEs, incidents and complaints.
- Support with incident and complaint audits when and where required.
- Collate, and prepare data for relevant reports in order to share findings and learnings.
Audit & Quality Improvement
- Support with ongoing clinical audits, collecting and analysing data to identify key areas for improvement.
- Support with any audit scheduling and quality improvement activities.
General / Support
- Provide administrative support to Governance meetings including action tracking.
- Support in being CQC ‘inspection ready’.
- Maintaining confidentiality when dealing with sensitive and confidential information including personal data.
Skills & attributes
- Strong organisational and administrative skills
- Excellent verbal and written communication skills
- Ability to organise and prioritise your workloads and able to work to tight deadlines.
- Able to work with staff at all levels across the organisation
- Self-motivated, proactive and committed with excellent interpersonal skills
Experience
- Experience in healthcare or clinical governance role
- Knowledge of regulatory healthcare frameworks (e.g. CQC, NICE)
- Familiarity of incident and complaint reporting systems (e.g. RADAR) would be beneficial but not essential.
Benefits:
- Salary: £25,000 - £30,000 depending on experience
- Hybrid work arrangements - A mix of remote working with visits to our office based in Windsor when required
- Company pension scheme 24/7 Online GP
- Private Prescription Service Best Doctors- second opinion
- Mental Health Support-this is in addition to the support line already on offer Wellbeing Services -access to nutrition planning, fitness and online health check
If this exciting opportunity is of interest to you and you would like to find out more, then please apply today!
Job Types: Full-time, Permanent
Pay: £25,000.00-£30,000.00 per year
Ability to commute/relocate:
- Windsor SL4 1AT: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Knowledge of regulatory healthcare frameworks (e.g. CQC, NICE)
Experience:
- Healthcare or Clinical Governance: 1 year (required)
Work Location: Hybrid remote in Windsor SL4 1AT
