Job Title - General Practice Assistant (GPA)
Hours - 37.5 hrs per week
Contract - Permanent (subject to satisfactory probation)

Line Manager
Practice Manager and/or GP

Job Summary
A GPA will support the GP(s) smooth running of clinics by performing
the more routine administration and clinical tasks on behalf of the GP
freeing up their time to focus on the patient.

Duties

Sorting all clinical post and prioritising for the GP in terms of

actions. Signposting some post to others such as clinical
pharmacist etc.

Extracting all information from clinical letters that needs coding

and adding to notes

Completing basic (non-opinion) forms and core elements of some

forms for the GP to approve and sign such as insurance forms,
mortgage, benefits agency forms etc

Arranging appointments, referrals, tests and follow up

appointments of patients

Preparing patients prior to going in to see the GP, taking a brief

history and basic readings in readiness for the GP appointment.

Dipping urine, taking blood pressure, ECGs & phlebotomy

GPA Competency Framework

Explaining treatment procedures to patients
Helping the GP liaise with outside agencies e.g. getting an on call

doctor on the phone to ask advice or arrange admission while the
GP can continue with their consultation(s)

Support the GP with immunisations/wound care

Confidentiality

In the course of seeking treatment, patients entrust us with, or

allow us to gather, sensitive information in relation to their health
and other matters. They do so in confidence and have the right
to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description,

the post-holder may have access to confidential information
relating to patients and their carers, practice staff and other
healthcare workers. They may also have access to information
relating to the Practice as a business organisation. All such
information from any source is to be regarded as strictly
confidential

Information relating to patients, carers, colleagues, other

healthcare workers or the business of the Practice may only be
divulged to authorised persons in accordance with the Practice
policies and procedures relating to confidentiality and the
protection of personal and sensitive data

Health & Safety

The post-holder will assist in promoting and maintaining their own and
others’ health, safety and security as defined in the Practice Health &
Safety Policy, to include:

Using personal security systems within the workplace according

to Practice guidelines

Identifying the risks involved in work activities and undertaking

such activities in a way that manages those risks

Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work

areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Equality and Diversity

Acting in a way that recognises the importance of people’s rights,

interpreting them in a way that is consistent with Practice
procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients,

carers and colleagues

Behaving in a manner which is welcoming to and of the individual,

is non-judgmental and respects their circumstances, feelings
priorities and rights.

Acting in a way that recognizes the importance of people’s rights,

interpreting them in a way that is consistent with Practice
procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients,

carers and colleagues

Behaving in a manner which is welcoming to and of the individual,

is non-judgmental and respects their circumstances, feelings
priorities and rights.

Personal/Professional Development

Post holder must hold a GP Assistant Certificate qualification
Participation in an annual individual performance review,

including taking responsibility for maintaining a record of own
personal and/or professional development

Taking responsibility for own development, learning and

performance and demonstrating skills and activities to others who
are undertaking similar work

Attend all relevant annual updates
Inform the lead GP of any concerns regarding GPA role and any

professional development needed

Be aware of own professional boundaries and what to do when

you have reached them

Quality

The post-holder will strive to maintain quality within the Practice, and
will:

Alert other team members to issues of quality and risk
Work to practice protocols

GPA Competency Framework

Assess own performance and take accountability for own actions,

either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own

and team activities and making suggestions on ways to improve
and enhance the team’s performance

Work effectively with individuals in other agencies to meet

patients’ needs

Effectively manage own time, workload and resources

Communication

The post-holder should recognise the importance of effective
communication within the team and will strive to:

Communicate effectively with other team members
Be familiar in all mediums of communications such as email,

tasks, telephone etc

Communicate effectively with patients and carers
Recognise people’s needs for alternative methods of

communication and respond accordingly

Communicate effectively to outside agencies
Communicate clearly with their lead GP

Contribution to the Implementation of Services
The post-holder will:

Apply Practice policies, standards and guidance
Discuss with other members of the team how the policies,

standards and guidelines will affect own work

Participate in audit where appropriate

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