General Practice Assistant Urgent Care

Urgent Care General Practice Assistant

FOR BARROW TOGETHER PRIMARY CARE NETWORK

Job Description

Post: Urgent Care General Practice Assistant (GPA)

Accountable to: PCN and Morecambe Bay Primary Care Collaborative (MBPCC)

Hours: 09:00 – 17:00 Monday to Friday

Salary: Between £12.21 to £12.34 per hour depending on experience

Contract Type: Permanent

Base: The Strand, Barrow-in-Furness LA14 2HG

Overview

Morecambe Bay Primary Care Collaborative are a successful Health Care provider in Secondary Care and Primary Care settings. We are expanding the delivery of an Urgent Care service on behalf of Barrow Together Primary Care Network.

Job Summary

We are seeking an enthusiastic and well-organised GP Assistant who will support the smooth running of an urgent care service by performing routine administration and supporting the urgent care GPs and Advanced Nurse Practitioner. This is a new service for Barrow Together PCN, operated on their behalf by Morecambe Bay Primary Care Collaborative (MBPCC). MBPCC is a GP Federation. The urgent care service will operate from a building which is undergoing clinical refit and anticipated to be ready from late summer 2025. The successful candidate will have good patient communication skills, as you will arrange appointments and have an eye for detail as you review the work that needs to be done. Any required training will be provided.

Key requirements of the role

• Arranging appointments, referrals, tests and follow up appointments.
• Sorting all clinical post and prioritising for the GP in terms of actions
• Signposting patients to other services as required such as clinical pharmacist etc
• Extracting all information from clinical letters that needs coding and adding to notes
• Helping the GP liaise with outside agencies e.g. getting an on-call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s)
• Support administration for the urgent care service
• Supporting the GPs with urgent care
• Completing basic (non-opinion) forms and core elements of some forms for the GPs to approve
• Build and maintain good relationships with wider practice teams
• Carry out simple clinical work to support practices, such as blood pressures & phlebotomy
• Communicate in a friendly and professional manner
• Communicate information clearly to a variety of groups, including healthcare professionals and patients
• Have good technological skills
• Be willing to learn new skills and adapt to the needs of the urgent care service
• Good timekeeping and ability to meet deadlines

Key Objectives & Responsibilities

The following are the core responsibilities of this PCN General Practice Assistant role. There may be, on occasion, a requirement to carry out other tasks, dependent upon factors such as workload and staffing levels.

Patient Clinical Services & Administration

• Arranging appointments, referrals, tests and follow up appointments.
• Completing basic (non-opinion) forms and core elements of some forms for the GP to approve
• Work across the PCN to improve care for urgent care patients
• Recognise people’s needs for alternative methods of communication and respond accordingly
• Be familiar in all mediums of communications such as email, EMIS tasks, telephone etc
• Ensure that all activities are monitored and evaluated.

Training and Education

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
• Attend all relevant annual updates
• Be aware of own professional boundaries and what to do when you have reached them

Confidentiality

• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carer’s, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

General

The post holder will:

• Participate in, and help to develop, a culture that promotes equality and values diversity. The post holder must be aware of and committed to the Equality and Diversity policies of the appointing GP Federation and comply with all the requirements of these policies and actively promote Equality and Diversity issues relevant to the post.
• Ensure the principles of openness, transparency and candour are observed and upheld in all working practices.
• Have, or acquire through training provided by the organisation, the appropriate level of safeguarding and knowledge, skills and practice required for the post and be aware of and comply with the organisation’s safeguarding protection policies and procedures.
• Ensure that any infection prevention and control issues are reported to their line manager.
• The post-holder will participate in any training programme implemented by the PCN as part of this employment.

This job description is not exhaustive and may change as the post develops, but such change will not take place without consultation between the post holder and his/her manager. Job descriptions should be reviewed at least annually at the appraisal meeting.

WHEN APPLYING FOR THIS ROLE, PLEASE INCLUDE YOUR MOBILE NUMBER ON YOUR APPLICATION SO WE CAN CONTACT YOU IF NEEDED.

Person Specification

Education & Professional

Essential

• Educated to GCSE grade A-C equivalent in Maths and English

Desirable

• Evidence of continuing education and professional development in previous roles

Skills and knowledge

Essential

• Excellent communication skills
• Experience in General Practice
• Excellent IT skills, including Microsoft 365
• Ability to work well within a team
• Able to identify professional boundaries and what to do when they have been reached.
• An understanding of what a Primary Care Network is
• Experience of working with the general public

Desirable

• Previous experience in Primary Care or in a similar role
• Experience using EMIS
• Experience of electronic patient records

Personal

• Flexibility to work outside of core office hours
• Commitment to ongoing professional development
• Punctual and committed to role
• Good judgement when speaking with patients
• Disclosure Barring Service (DBS) check
• Clear understanding of confidentiality
• Good timekeeping & ability to work under time pressure
• Demonstrates honesty and integrity and promotes organisational values
• Professional Appearance
• Proven verbal and non-verbal communication skills
• Clear and polite telephone manner
• Effective time management skills

Desirable

• Full driving licence and access to transport

Job Types: Full-time, Permanent

Pay: £12.21-£12.34 per hour

Expected hours: 37.5 per week

Benefits:

• Sick pay

Schedule:

• Monday to Friday

Work authorisation:

• United Kingdom (required)

Work Location: In person

Application deadline: 23/06/2025
Reference ID: BTGPAUC060625