Job Title: Referrals & Administration Officer
Location: Edgbaston, Birmingham
Salary: £23,985 per annum
Hours: Monday – Friday, Full-Time from 9 am to 5pm
Reports To: Service Lead / Director
About Pegasus Supported Housing
At Pegasus Supported Housing, we are proud to be one of Birmingham’s leading non-commissioned supported housing providers. Every year, we provide safe, stable accommodation to over 100 vulnerable adults, supporting them to live independently and with dignity. Our reputation for delivering high-quality housing and person-centred support is well respected among service users and professional partners across the Midlands.
We are passionate about tackling the housing crisis and creating real, lasting impact. As we continue to grow, we are looking for equally passionate, values-driven individuals to join our dedicated team.
Purpose of the Role
Based at our Edgbaston office, the Referrals & Administration Officer plays a key role in ensuring the smooth and efficient running of our referral and housing allocation processes. You will be responsible for managing incoming referrals, supporting effective placements, liaising with external partners, and maintaining accurate records and reports for senior management. You will thrive in a fast-paced environment and bring energy, organisation, and a commitment to making a real difference to people’s lives.
Key Responsibilities
- Manage the day-to-day administration of referrals and allocations, ensuring all information is accurately recorded and updated on internal systems.
- Work in a fast paced manner with integrity to move from receipt of a referral to housing a vulnerable adult within 24 hours.
- Complete initial risk and needs assessments using motivational interviewing techniques to support appropriate housing placements.
- Work closely with the Property Services Team to coordinate timely sign-ups and move-ins.
- Ensure void turnaround times are minimised, with rooms filled within organisational KPIs and made ready within 72 hours through appropriate maintenance and cleaning coordination.
- Maintain effective communication with external agencies to collect risk information and develop strong referral pathways.
- Identify and build new partnerships with statutory services, charities, and other organisations to support referral generation.
- Provide daily and weekly data reports to senior management, including service performance updates and occupancy status.
- Support administrative functions across the service including diary management, staff training audits, record keeping, letter writing, and general office coordination.
- Contribute to continuous improvement by identifying ways to streamline administrative processes and enhance service delivery.
What We’re Looking For – Essential Criteria
- Confident and accurate in assessing risk and need
- Strong administrative and organisational skills
- Excellent communication and interpersonal abilities
- Proficient in Microsoft Office, particularly Excel
- Comfortable navigating internal systems and task management tools
- Detail-oriented with a commitment to high standards
- Positive, proactive, and values-driven with the ability to work under pressure
Desirable (but not essential):
- Experience working in supported housing or recruitment setting
- Familiarity with housing management systems
- Previous experience in referral coordination or allocations
What We Offer
- On-site parking
- Company pension scheme
- Casual dress / optional branded uniform
- 28 days annual leave including bank holidays (pro rata for part-time)
- Employee Assistance Programme
- Structured training, induction, and development opportunities
- A chance to be part of a mission-led organisation making a real difference
Join Our Mission
If you are passionate about people, organised, and thrive in a dynamic environment, we’d love to hear from you. Help us continue our mission of tackling homelessness and transforming lives—one referral at a time.
Job Types: Permanent, Full-time
Pay: From £23,985.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
Experience:
- Risk management: 1 year (required)
- Administrative: 1 year (required)
- Customer service: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
