About BNJC:
BNJC is a Jewish community hub working to strengthen Jewish life in Brighton and Hove. We bring people together through food, culture, education and community - creating spaces where Jewish life can be lived, explored and celebrated.
Our modern, multi-use site includes residential homes, a nursery, co-working space, Synagogue, Kosher restaurant, and events facilities. The residential area features 34 apartments and 10 mews houses, with a mix of long-term tenants and short-stay guests, including group visits.
Novellino Brighton, the only Kosher restaurant in Brighton and Hove. By day, it operates as a contemporary café, and in the evening transforms into a bistro-style restaurant serving a fusion of Middle Eastern and Mediterranean dishes. A Kosher deli sits alongside the restaurant, offering a range of traditional products.
About the Role:
We are seeking warm, professional and enthusiastic Front of House staff to join our team at Novellino Brighton. As the first point of contact for our guests, you’ll play a vital role in ensuring a welcoming, high-quality dining experience that reflects both our hospitality standards and the values of BNJC.
You will work closely with the Restaurant Manager, Head Chef, Kosher Supervisors, and the wider hospitality team to deliver excellent service across our café, restaurant, deli, and catered events.
This is a fantastic opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and is committed to providing outstanding customer service.
Key Responsibilities:
Guest Experience
- Provide a warm, friendly welcome to all guests, ensuring they feel comfortable and valued.
- Guide customers through the menu, offering recommendations and ensuring dietary/kashrut requirements are communicated clearly to the kitchen team.
- Deliver efficient, attentive table service throughout service periods.
- Handle customer queries or complaints professionally, escalating issues where necessary.
Service & Operations
- Set up, maintain and close down the restaurant, café, or event space in line with service standards.
- Assist with the preparation and display of food and drink in both the café and deli.
- Process orders accurately using our till/EPOS system and handle payments securely.
- Work with colleagues to ensure the smooth running of Shabbat dinners, group bookings, and BNJC events.
Standards & Teamwork
- Maintain a clean, tidy and safe environment across all front of house areas.
- Support colleagues across both front and back of house when needed, including during peak periods and large events.
- Communicate clearly with the kitchen, Mashgiach and management team to ensure a seamless guest experience.
- Follow BNJC’s policies on health & safety, food hygiene and kosher service standards.
Person specification:
Experience
- Previous experience in a front of house, hospitality, or customer-facing role is desirable but not essential.
- Experience working in a restaurant, café or event catering environment is an advantage.
Skills & Attributes
- Strong interpersonal skills with a natural ability to engage with guests.
- A positive, proactive attitude and a commitment to excellent service.
- Ability to work effectively as part of a diverse team.
- Good organisational skills and the ability to remain calm under pressure.
- Willingness to learn about kosher service standards (full training will be provided).
- Flexibility to work evenings, weekends and Jewish holidays as required.
Job Types: Full-time, Permanent
Pay: £12.60 per hour
Expected hours: 35 per week
Benefits:
- Free parking
- On-site gym
- Sick pay
Work Location: In person
