Job Purpose:
To oversee and coordinate the daily operations of a void’s maintenance team including subcontractors, ensuring the efficient delivery of repairs and minor works across a portfolio of social housing properties. The Voids Supervisor is responsible for maintaining high-quality standards, meeting deadlines, and ensuring compliance with health and safety regulations, all while promoting a customer-focused approach to service delivery.
Key Responsibilities:
- Supervise and support a team of multi-trade operatives delivering responsive repairs and maintenance tasks to tenanted and void properties.
- Plan and allocate daily workloads based on priorities, resources, and service-level agreements.
- Monitor the quality and progress of works, ensuring compliance with job specifications, company standards, and regulatory requirements.
- Carry out site visits to inspect work in progress and completed jobs, providing feedback, guidance, and mentoring to operatives.
- Ensure health and safety practices are followed on site, including toolbox talks, site audits, and risk assessments.
- Act as the first point of contact for on-site queries, resolving issues and escalating to management when necessary.
- Liaise with customers, housing officers, subcontractors, and other stakeholders to coordinate access, resolve issues, and maintain customer satisfaction.
- Assist operatives with hands-on work when needed, particularly for complex or urgent repairs.
- Ensure operatives accurately complete job records, timesheets, and digital documentation via handheld devices or systems.
- Identify / manage training needs and performance issues within the team.
- Participate in out-of-hours call-out rota management, if applicable.
- Maintain tools, plant, and vehicles in line with company policies.
Skills and Experience:
Essential:
- Proven experience as a Foreman, Lead Operative, or Senior Tradesperson in housing maintenance or construction, preferably with experience managing void properties.
- Strong technical knowledge of building maintenance trades (e.g., carpentry, plumbing, roofing, decorating).
- Experience supervising a team and managing day-to-day site operations.
- Knowledge of health and safety legislation, risk assessments, and site compliance.
- Strong organisational and time-management skills.
- Full UK driving licence.
Desirable:
- NVQ Level 2 or 3 in a core trade discipline.
- SSSTS or SMSTS certification (Site Supervisor or Site Manager Safety Training Scheme).
- Experience working in social housing environments.
- Proficiency in using job management systems or handheld digital devices.
- Asbestos awareness and first aid training.
Job Type: Full-time
Pay: £30,000.00-£35,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: VoidSupervisor/June2025
Expected start date: 15/06/2025
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