In 2024, the University introduced the role of Faculty Student Advisor to enhance our pastoral support for students. As part of this initiative, we’re looking for dedicated individuals to join the Greenwich Business School team at our Greenwich campus.
In this role, you’ll collaborate closely with Academic Tutors, Faculty Senior Tutors, and Year Tutors (where applicable) to support students throughout their academic journey. Your guidance will help students make the most of their university experience and contribute to our strategic goal of delivering an outstanding student experience.
About the role
In this role you will be the first point of contact for students struggling with academic or personal issues or who have informal complaints. You will provide pastoral support, resolve issues within your control, and signpost students where appropriate to other sources of support, including via the Digital Student Centre and to academic support via Academic Tutors or Programme Leaders. You will coordinate and maintain student support through initiatives like short appointments, drop-in sessions, online support, and follow-up. Within your faculty team, you will work to ensure continuity of support to all faculty students, identify enhancements to the service, and assist with key university processes as required.
Duties and responsibilities will typically include working as part of a team to:
- Provide student pastoral support, as part of a faculty team, signposting to other services where appropriate and following up to ensure satisfactory resolution.
- Identify improvements to the effectiveness and efficiency of the Faculty Student Advisor Service and take a lead in implementing these.
- Assist when required with key University wide processes as required for example, clearing, enrolment and graduation.
- Use University systems, to ensure informal complaints are logged and followed up to satisfactory resolution.
About you
You will have relevant experience in a guidance/supportive role, extensive administrative experience and experience of working to senior colleagues with conflicting demands. You will understand diversity and equality issues, have excellent interpersonal skills, and an ability to communicate effectively at all levels. You will have excellent knowledge of Microsoft office, will be able to prioritise and manage your own workload, plan and manage projects, have excellent attention to detail and take an analytical and systematic approach to work. You will be a team player, able to work well under pressure and able to be highly discrete, maintaining a high level of confidentiality. You will have a commitment to undertaking professional development and a desire to develop in the role. You will have a degree, professional qualification or extensive proven relevant experience.
Should you have any queries please contact the People Directorate Operations Team on [email protected]
About us
The university is a brilliant place to work. We aim to become the top modern university in the UK by 2030 and our people are truly at the heart of what we want to achieve. We offer a great set of benefits including an excellent pension scheme, generous holiday entitlement, flexible working options including hybrid working and a genuine commitment to development.
We are looking for people who can help us achieve our Strategic Plan, through the values we expect for our whole university community, of being Inclusive, Collaborative and Impactful.
Discover why the university of Greenwich is the perfect place to shape your future – watch our Vice-Chancellor & Chief Executive's inspiring message on why you should join us Your Future Starts Here.
To apply, please visit the University of Greenwich vacancies page and complete all details, including the supporting statements (please note attached CVs and personal statements will not be seen by the recruitment panel at the application stage). Current Vacancies - Jobs at Greenwich
Employment Visa: Under the UK Government Points Based System scheme this role does not meet the criteria to be sponsored for a Skilled Worker Route application.
We are committed to building a strong, diverse workforce that reflects the communities we serve.
We do this through taking positive action such as encouraging applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people. As part of our commitment to Equality, Diversity and Inclusion, Time to Change Employer Pledge/Mentally Healthy Universities, we are committed to promoting and supporting the physical and mental health of all our staff and removing barriers to improve inclusion.
We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form.
We are making significant strides to understand and continuously improve our employees’ experience, and we are committed to implementing progressive diversity talent management
Please note that both elements of the application process: submission of a CV and completion of the online interview must be completed in order for an application to be considered. Incomplete applications will not progress to the next stage of recruitment. Link to online interview can be found here: https://go.shortlister.com/j/4xeh9
