Job Number25130392
Job CategoryHousekeeping & Laundry
LocationHotel Xenia Autograph Collection, 160 Cromwell Rd, London, London, United Kingdom, SW5 0TL
ScheduleFull Time
Located Remotely?N
Position Type Management
Additional Information: This hotel is owned and operated by an independent franchisee, Hotel Xenia, Autograph Collection. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Reporting to the General Manager, the Executive Housekeeper leads the housekeeping team to maintain exceptional cleanliness, presentation, and service across all guest rooms, public, and back-of-house areas, ensuring the highest luxury boutique hotel standards. Key responsibilities include developing procedures, conducting inspections, training staff, and managing resources efficiently. Working closely with other departments, the Executive Housekeeper ensures a seamless and professional guest experience, playing a vital role in upholding the hotel’s reputation for excellence.
- Lead the Housekeeping Department to ensure all guest rooms and public areas are maintained to the highest standards of cleanliness, presentation, and attention to detail in line with Marriott brand standards.
- Consistently implement and monitor efficient housekeeping procedures to ensure Health & Safety compliance, operational excellence, and outstanding guest satisfaction.
- Collaborate with the Maintenance team to report, monitor, and follow up on all room defects, ensuring timely resolution and implementing preventative measures to avoid reoccurrence.
- Oversee daily room assignments, prioritising arrivals, departures, VIPs, and special requests to ensure smooth daily operations.
- Monitor stock levels, complete monthly inventories, and ensure premium supplies are available and used effectively within budget guidelines.
- Ensure all team members are fully trained, equipped, and continuously developed through structured training plans.
- Lead by example, fostering a culture of accountability, teamwork, and guest focus through regular briefings, ongoing feedback, and prompt action on guest comments.
- Understand the impact of the department's operations on the overall property financial goals and manage resources to achieve or exceed budgeted targets.
What we looking for
- Previous experience working as a Housekeeping Manager (or equivalent leadership role) in a 4* Deluxe or 5* hotel, with a proven track record of maintaining exceptional standards in guest rooms and public areas.
- Stable and progressive employment history, demonstrating commitment and reliability in previous roles.
- Strong understanding of housekeeping operations, cleaning procedures, and Health & Safety standards, with a commitment to maintaining them at all times.
- Excellent time management skills, with the ability to multi-task, prioritise, and remain calm under pressure during busy periods.
- Lead by example and hands on approach, fostering a culture of accountability, teamwork, and service excellence.
- Effective communication skills, with the ability to work collaboratively with all levels of staff and management, and strong attention to detail.
- Willingness to learn, adapt, and embrace new ideas, with a forward-thinking approach to planning and continuous improvement.
- Positive attitude, strong work ethic, and genuine passion for delivering an outstanding guest experience.
- Commitment to the company’s values, consistently demonstrating behaviours that reflect them.
What we offer
- 28 days holiday including bank holidays.
- World class training and development programmes tailored to enhancing skills.
- Free meals on duty in our colleague dining facilities.
- Uniform supplied and laundered
- Company pension plan
- Staff Parties and Monthly Celebration Party.
- Recommend a Friend Bonus.
- Special discounted rates for 9,000+ Marriott hotels worldwide.
Hotel Xenia, Autograph Collection by Marriott is a contemporary boutique hotel located in South Kensington, London. Inspired by Xenia — the ancient Greek concept of hospitality —invites guests to embrace the extraordinary. Replete with 4-star accommodations, 99 guest rooms and suites, an all day dining Italian Restaurant La Terrazza, Living Wall Bar, cigar garden, private dining, and events area, Xenia offers truly unique experience for our guests, a modern, yet comfortable home away from home ambience.
This company is an equal opportunity employer.
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The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
