Location: Harley Street
About the company:
JD Healthcare is one of the UK’s leading private healthcare companies, within the fertility sector, with premier locations at London’s famous Harley Street and London Bridge. Our brands (London Women’s Clinic, London Egg Bank, London Sperm Bank and Kind) have helped thousands of people start families over the years.
About the role:
We are currently recruiting for an Enquiries Consultant to join our team based in our Harley Street Clinic. The successful candidate will be required to deal with enquiries from potential patients via the website, telephone and in person, as well as take new patient bookings.
Responsibilities:
- To be the first point of contact for potential new patients to London Women’s Clinic, ensuring all enquirers receive an exceptional introduction to the company whether via telephone or email.
- Responsible for dealing with all new potential patients via the website, and/or patient enquiries via the telephone and to record all necessary information on our CRM platform.
- Ensure the potential patient receives all current information prior to their appointment and that all correspondence is professionally presented before sending and in line with requirements.
- Make new patient appointments quickly and efficiently using the IDEAS system. Follow up email with confirmation of appointment details and initial registration paperwork.
- To attend and promote marketing events, on a rota basis. To meet and greet the attendees, make bookings, keep statistics on the numbers and provide information after the seminars if required.To strive to meet agreed monthly targets set for LWC.
- To liaise with other members of the clinic with regards to patient appointments, as required by the consultants and nurses.
- To work in conjunction with Patient Onboarding Manager, Senior Enquiries Consultants and Business Co-ordinator in maintaining/introducing and improving service provision standards and office procedures within the Clinic.
Person specification:
- Sympathetic and approachable
- Well presented and have excellent written and spoken English.
- Commitment to an excellent standard of customer service.
- A high standard of administrative and organisational skills.
- The ability to work with minimum supervision.
- An open and positive attitude to working in a changing environment.
- Ability to work well in a team.
Knowledge/Skills/Experience:
- The ability to work in a busy office while recognising importance of detail.
- Experience with MS Office software.
- A background within a similar consultative sales environment would be beneficial.
Qualifications:
Educated with at least 5 GCSE’s grade C or above Or work experience demonstrating this level of ability.
Benefits:
- 24 days’ Annual Leave plus public Bank Holidays (based on full time 40-hour week)
- Life Assurance
- Nursery Scheme
- Learning opportunities
- Pension plan
- Perkbox (benefits and reward platform)
Equality, Diversity & Inclusion
We at London Women's Clinic are an Equal Opportunities employer and recognise the value of a Diverse Organisation. London Women's Clinic appreciates all job applications. If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role.
Additional Information
- As part of our standard recruitment process this role will require a disclosure and barring service (DBS) check.
- We will request two professional references from candidates.
- All candidates who progress to the final stages of the recruitment process will be required to provide evidence of their right to work in the UK. This may include but is not limited to passport, VISA or residency documentation.
Job Types: Full-time, Permanent
Pay: £27,000.00-£29,000.00 per year
Schedule:
- 8 hour shift
Application question(s):
- Do you have experience in private healthcare?
- How many years’ experience in sales do you have?
- What attracts you to working in the fertility industry?
Experience:
- Customer service: 1 year (required)
- Administrative: 1 year (required)
- Sales: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Application deadline: 20/06/2025
Reference ID: Enquiries Consultant
