Location: Remote / Chorley PR7 6RA, UK
Job type: Permanent / Part-Time
Sector and subsector: Office Support | Customer Service
Salary: Negotiable Salary
As part of our ongoing commitment to recruiting exceptional foster carers, we are looking for a warm, organised, and proactive Fostering Enquiries & Screening Officer to join our team on a part-time basis. This role is ideal for someone who enjoys interacting with people, can assess suitability with sensitivity, and wants to make a meaningful difference in children’s lives.
About Family Care
Family Care is a family-owned, independent fostering agency with a proud track record of supporting children and young people across the Northwest and West Midlands. We believe in the power of stable, nurturing foster homes and the importance of providing dedicated support to our carers.
About the Role:
You’ll be the first voice new enquirers hear, playing a vital role in welcoming potential foster carers and helping them take their first step. Through phone calls and digital communication, you’ll screen applicants, answer queries, and guide them through the early stages of their fostering journey.
Hours: Part-time 20 hours per week over five days, Monday to Friday, 4pm to 8pm; remote working with occasional travel to Chorley office.
Key Responsibilities:
Make timely first contact with fostering enquiries by phone, email, social media and live chat
Carry out structured screening calls to assess initial eligibility and motivation
Record accurate notes and timely updates in the CRM system
Provide clear and supportive information about the fostering process
Build rapport with prospective carers, maintaining regular contact where needed
Refer suitable applicants to the fostering team for further consideration and follow-up
Support digital recruitment campaigns and events where required
Monitor and respond to messages through the website’s live chat
Contribute to regular reporting on enquiries and conversion data
What We’re Looking For:
Essential
Excellent verbal communication and people skills
A confident and empathetic phone manner
Ability to sensitively explore personal topics with prospective carers
Experience in fostering, social care, recruitment, or similar
Strong organisational and IT skills (CRM or database experience preferred)
A proactive attitude and ability to work independently from home
A genuine passion for improving the lives of children
Self-motivated
Driving Licence and access to a car
Desirable
Flexibility to work some weekends.
Knowledge of the fostering process and relevant legislation.
What We Offer:
Salary up to £13.20 per hour
A meaningful part-time role
Full training and ongoing support
A warm and committed team culture
The chance to be part of a family-run organisation making a real impact
Family Care is committed to safeguarding and always promoting the welfare of children and young people and expects the post holder to share this commitment. In order to meet this responsibility, we follow Safer Recruitment practices to ensure we select the suitable candidates.
All offers of employment are subject to safeguarding checks, both an Enhanced DBS check and comprehensive references will be carried out. We are permitted to ask whether an applicant has any convictions, cautions or reprimands or final warnings (spent or otherwise) under the current guidance, as defined by the Rehabilitation of Offenders Act 1974 (exceptions) Order 1975. Please note that disclosure of a criminal background will not debar you from employment.
Report job
