Do you thrive in a fast-paced role where you're responsible for multiple tasks? Are you highly organised and known for your keen eye for detail? Interested in playing a key role in keeping some of the UK's largest vehicle fleets moving?
If your answer is 'yes' to all of these, keep reading.
Want to know a little about us?
At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility.
We're proud to be a Top 50 Inclusive employer. We're a signatory of the Women in Finance and the Race at Work Charter and we're Disability Confident Committed.
What does the role involve?
You'll be part of a large team of Downtime Controllers supporting our customers in keeping their vehicles on the road. When vehicles go in for maintenance or repair, you'll be monitoring progress and chasing garages to ensure the downtime is kept to a minimum, liaising with the customer throughout.
You'll be based in our Trowbridge office but we're passionate about hybrid working, attendance of the Trowbridge office is a minimum of 3 days per week once training is complete. Please note, office attendance may vary during the initial training period.
Some of your key duties will include:
- Handle incoming customer calls and answering general enquiries regarding vehicle downtime
- Dealing with customer or service provider queries, progressing and resolving events/complaints
- Actioning assigned jobs and making outbound calls to garages to chase progress
- Frequently updating customers with the progress of their repairs in a polite, friendly and concise manner
What are we looking for?
You've previously worked in a job that involves delivering excellent customer service. You always adopt a can-do attitude and are confident in challenging where required to ensure the best possible outcome is received for the customer. You're able to work well with ever-changing deadlines and remain calm under pressure.
Also, we're looking for the following:
- Strong communication skills, both written and verbal
- Committed and relentless to seeing things through
- Ability to deliver accurate work, with great attention to detail
- Comfortable making and taking multiple telephone calls daily
What can we offer you?
At Novuna we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine.
In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:
- Flexible hybrid working
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
What's the next step?
Interested? Start your application today and see what Novuna can offer you.
Novuna has been named one of the top 50 most inclusive employers for the fourth year running and this is also reflected in our recruitment process. We are committed to ensuring our application process is inclusive and accessible to all candidates.
We're Disability Confident Committed, so if you're a person with a disability, if you're neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to make reasonable adjustments to our processes for you.
#LI-Hybrid
