Dispensing Optician

Title: Dispensing Optician

Reporting to: Store Manager Location: London

Contract Type: Permanent, Full Time (5 days out of 7, Monday – Saturday, 9.30am to 6pm, 37.5 hours per week)

A brand built on friendship and rooted in craft, Cutler and Gross was established by opticians Mr Cutler and Mr Gross in 1969. They had a vision: to pioneer a new standard of eyewear. Each frame was made by hand in the workshop above the Knightsbridge store in London.

Over 55 years on and this philosophy of craftmanship remains unchanged. Taking place in Italy and Japan, the frames are handcrafted by a team of artisans who have spent decades honing their skills.

Today, the proudly independent eyewear brand has 6 flagship store locations in London, Bath, New York, Los Angeles and Toronto and has over 2000 Stockists in 50 countries around the world, and online at www.cutlerandgross.com

The Role:

Cutler and Gross is seeking enthusiastic Dispensing Opticians to be an integral part of our growing team. To be successful in this role, you will be a recently qualified dispensing optician, be a passionate and driven professional, eager to work with eyewear of the highest quality, and with a focus on delivering a superb customer experience.

Description of Duties:

• Supply, fit and adjust glasses to a high standard with imagination and flare.
• Use of equipment, including Essilor Visioffice, to take frame and facial measurements to ensure correct fit and positioning.
• To interpret the prescription and to develop a dispense plan, making recommendations on lens type and frame compatibility to clients based on their visual needs and lifestyle.
• Assist with maintaining client electronic records, including email addresses and contact telephone numbers.
• Arrange client appointments using the client management system tools and web booking portal and complete triage protocols as required.
• To record the results of each client’s, dispense on the system and initiate lens and frame orders electronically to the supplier.
• Use of a frame tracer to support the ordering of lenses, and fit lenses to frames in store.
• Advise clients when adjustments or repairs to spectacles are needed.
• Check lenses on delivery to ensure that they meet the required specification.
• Assist with all stock deliveries to store, booking into system and attaching price tags where required.
• Arrange, maintain, and clean shop display with the team in line with visual merchandising guidelines.
• Attend daily and weekly meetings with management.
• Assist with regular stocktakes.
• To consistently deliver high quality dispensing and respond to feedback in a positive and constructive way.
• Pro-actively support the running of the practice to operate to its full potential.
• Follow all PPE, Health and Safety and cleanliness guidelines in the in the workplace for clients and staff.
• Additional administrative tasks as required.

Skills Required:

• At least 1 years’ pre graduate experience working as Dispensing Optician
• Have exceptional communication skills, both verbal and written
• Good IT literacy - Knowledge of Microsoft Office – Word, Excel and Outlook and aptitude to learn new software.
• Have a proven track record in achieving sales targets and building customer relationships.
• A flexible and ‘can do’ working style with a willingness to learn, improve and adapt.
• Strong attention to detail and accuracy
• Ability to work as part of a team, and on own initiative.
• You will need empathy and creativity alongside your theoretical knowledge.
• The ability to multi-task and prioritise own workload.
• Be immaculately presented and represent the company ethos.
• An appreciation for fashion and luxury

Staff Benefits:

• Frame and sunglass allowance
• Generous friends and family discount
• Annual eye test at a Cutler and Gross store
• Regular company socials