We are on the lookout for a Dedicated Events Team Member to join our Rapport team, located in Watford. Our client is a leading global retail company. The team operates in a fast-paced, ever-changing environment where each day brings something new.
This is a role for someone who brings energy, professionalism, and a warm approach to every person they meet. Collaboration with the team is second nature and everyone’s encouraged to bring their true selves to work. If you thrive in an up-beat, people-first environment, this could be for you!
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday; 7 AM – 9 PM)
Location: 4 days per week at our client’s office. The remaining day, you will support our Network Team as a Corporate Mobile Receptionist in London.
This is 5-months fixed term in Watford. Thereafter, you will permanently join our Network Team as a Corporate Mobile Receptionist in London.
Please note that travel from key locations such as Euston to travel to Watford are paid for.
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Specialising in the overall client experience.
- Support with all events, from hosting to set up.
- Ensuring the arrival experience and interaction with all guests is a memorable one, with a consistent drive to provide an outstanding level of service and surprise and delight our guests whenever the opportunity arises.
- Providing excellent service to clients and guests alike, carrying out all duties to the highest of standards.
- Applying a flexible approach and offering business support as required.
- Being engaged and proactive, constantly seeking opportunities to improve efficiencies and enhance the overall business environment.
- Adopt a flexible and adaptable approach when dealing with ad-hoc duties as required, and/or potential shift/location changes.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
- Be computer literate (e.g. Microsoft Office package, booking systems, phone systems)
- Have a strong customer service/events background with a focus on enhancing the customer experience
- Be adaptable and flexible in every approach, with the ability to follow initiative and be open-minded
- Have strong communication skills
- Be able to build a strong rapport with colleagues and clients alike
- Always strive to improve with innovation and creativity
- Take responsibility for their contribution to the team
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
