https://www.homebox.co.uk/
Are you a problem-solver with energy to burn, a can-do attitude, and a love for figuring it out and making it better?.. Well, then we want you to come ride with us!
We're a prop-tech company working in the utility space, on a mission to shake things up and we're after Customer Support Agents with a passion for grabbing the wheel and driving us forward.
Some of the things you'll be doing:
- Take full ownership of escalated cases — no passing the buck, no hiding behind emails.
- Dive deep into problems, find solutions, and make them happen fast and right.
- Talk to customers like humans (because silence is not golden when you're waiting).
- Prioritise speed and honesty: use the phone whenever possible for quick resolutions, and always set clear expectations.
- Smash targets: We aim for 90% of cases fully resolved within a week — but we're not about cutting corners, we're about raising standards.
- Collaborate, communicate, and make sure every handover is smooth enough to surf on.
- Spot patterns and speak up: If something’s broken, help us build it better.
What You’ll Bring:
- High energy — we’re a fast-paced environment and you’ll need to keep up.
- Relentless positivity — challenges are opportunities here.
- Creative problem-solving — if the door’s locked, you find a window.
- Solid communication skills — especially on the phone (we talk a lot).
- Ownership mindset — you don’t wait for someone else to fix it.
- A love of fast learning — if you're the type who enjoys feeling a bit uncomfortable while you grow, you’ll thrive.
Why You'll Love It Here:
- We build, we break, we rebuild — and you’ll be part of all of it.
- No dead weight, no boring corporate layers — just good humans doing great work.
- An environment full of ambition, big ideas, and zero egos.
- Constant movement, constant learning — no two days look the same.
- A real, tangible impact — your work matters here.
If you’re ready to bring the energy, the ideas, and that drive —
We’re ready to bring you the opportunity.
Apply now. Let’s build something brilliant together!
Recent graduates also welcome.
Job Types: Full-time, Permanent
Pay: £25,000.00-£35,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Employee discount
Education:
- A-Level or equivalent (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: Homebox Customer Support Sept 25
