Customer Service Apprenticeship

Overview

We Contract is a contracting payroll company based in Chester that has grown consistently over the past ten years. We provide a fresh approach to Commercial Contracting. Our fresh approach means we give the highest regard to our customer care ensuring all of our contractors are paid on time, every time.

About the apprenticeship

• First point of contact for incoming calls
• Bringing on new contractors and completing full registration process
• Discussing solutions
• Compliance checking candidates
• Outbound/Inbound B2C calls, not cold calls
• Developing and maintaining relationships with candidates
• Expense processing
• Assisting Payroll
• Completing the first stages of tax returns
• Resolving any issues that may arise
• First call resolution

Requirements:

• Good customer service skills
• Likeable personality
• Professional phone manner
• Good organisation skills
• Proactive approach
• Learning mindset

Apprenticeship qualification and training

Training period: Typically 18 months, End Point Assessment (EPA) lasting 3 months.

Learning methods: monthly online group workshops, monthly one-to-one tutorials, and assignments to prepare for the EPA. Recorded webinar sessions.

Key topics covered: Customer service strategy, leadership styles, continuous improvement techniques, customer journey knowledge, and handling complex customer issues.

Assessment process: The EPA consists of a workplace observation, a project presentation, and a portfolio-based interview.

Career progression

Further progression may well be available in other areas within our sector, upon successful completion of the apprenticeship.

About the employer

We Contract has been leading the way in the contractor market as a compliant payroll solution since its incorporation in August 2013. With over ten years of industry experience, we are determined to tick all the right boxes.

Employer

WE CONTRACTING LIMITED

Address

We Contract
Watergate Building
New Crane Street
Chester
CH1 4JE