You will be the first point of contact for our customers on the phone and in person as you greet and guide them from your base at reception. Customer focus and keeping keeping the charity organised are key to this role, along with a friendly helpful manner.
This position is vital to the efficient day to day running of the organization and can be very busy and demanding. You will need to be a very able & confident communicator, with an organised style and familiarity in dealing with the public, cash handling and simple computer systems.
You will need to have excellent communication skills, a friendly approach and the ability to work with people from all walks of life. We are a small team, so flexibility is also key.
Summary
As a Customer Service and Reception Assistant, you will be the first point of contact for clients, providing exceptional service and support. Your core skills in computer proficiency, phone etiquette, and organizational abilities will be essential in managing inquiries and ensuring smooth operations. Strong communication skills are vital for contributing to a welcoming environment. Join our team and help us deliver outstanding customer service.
Job Types: Part-time, Permanent
Pay: £12.25 per hour
Expected hours: 15 per week
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
Experience:
- customer service: 1 year (preferred)
- administration: 1 year (preferred)
Work Location: In person
