Customer Service Agent – Hybrid Working
Location: Croydon (within a 10-mile radius)
Job Type: Full-time, Hybrid (after probation)
Salary: £24,570 per annum + up to £500 monthly bonus
Join Our Team at CCSCollect!
CCSCollect is a well-established and successful Debt Recovery company based in Croydon. We work with leading organizations, including the Public Sector, to help manage overdue accounts while ensuring a professional and empathetic customer experience.
We are looking for Customer Service Agents based in London or within a 10-mile radius of Croydon to join our dynamic team. Due to commuting requirements, applicants outside this area will not be considered.
Why Join Us?
- Full training provided – no experience necessary!
- Competitive salary with a performance-based bonus of up to £500 per month
- Hybrid working available after a 3-month probation period
- Career development and ongoing support
The Role
As a Customer Service Agent, you will:
- Engage with customers to discuss outstanding accounts
- Negotiate affordable repayment plans
- Process payments and set up repayment arrangements
- Identify and support vulnerable customers where needed
- Handle customer complaints and queries professionally
- Manage a high volume of inbound & outbound calls
This role involves dealing with sensitive conversations and handling customer objections with resilience and professionalism.
What We’re Looking For
We’re seeking motivated individuals with:
Key Skills:
- Strong verbal communication & active listening
- Attention to detail & data entry accuracy
- Ability to build rapport & handle objections professionally
- Confidence in problem-solving & negotiation
Ideal Traits:
- Polite and professional telephone manner
- Ability to multitask in a fast-paced environment
- Empathy and patience when dealing with customers
- Strong computer literacy and record-keeping skills
- Resilience in handling sensitive and challenging conversations
Experience in a contact centre or similar environment is desirable.
Working Hours & Training
- Full-time (37.5 hours per week)
- Rotational shifts: Monday to Friday, between 8:30 AM – 7:00 PM
- Training: Full attendance required for 5 weeks, Monday to Friday (9:00 AM – 5:00 PM) at our Croydon office.
- Annual leave requests will not be considered during training.
- Hybrid working available after successfully completing the 3-month probation period.
Benefits
Salary: £24,570 per annum (Full-time, 37.5 hours)
Bonus: Earn up to £500 per month based on performance
Holidays: 23 days + bank holidays
Simply Health Plan (including Employee Assistance Programme)
Company Pension (4% employer & 4% employee contribution)
Monthly incentives & rewards
Job Type: Full-time
Pay: From £24,570.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Sick pay
- Work from home
Education:
- GCSE or equivalent (required)
Experience:
- customer service: 1 year (required)
Work Location: Hybrid remote in Croydon CR0
