We’re a fast-paced online business specialising in personalised gifts and products. We’re on the lookout for a proactive Customer Experience and Workflow Coordinator to join our team.
In this role, you’ll be the vital link between our customer service team, warehouse staff, and remote design/admin teams. Your focus will be ensuring smooth operations, consistent quality, and a top-tier experience for our customers.
What You’ll Do
- Act as the communication hub between fulfilment, customer service, and remote teams
- Manage customer enquiries, providing prompt and professional responses
- Track in-progress orders and ensure timely resolution of any issues
- Oversee order accuracy and maintain quality control standards
- Help streamline order flow and boost fulfilment productivity
- Contribute to improving processes and updating SOP documentation
What We’re Looking For
- Experience in eCommerce or a customer service/operations role
- Strong communication and organisational skills
- Tech-savvy with the ability to juggle multiple systems and platforms
- Detail-oriented with a focus on quality and efficiency
- Able to work independently and as part of a close-knit team
Working Hours & Benefits
- Part-time, 20–24 hours per week can be full time in future with added additional responsibilities
- Starting rate £13.00+ per hour depending on experience
- Early morning remote work + workshop-based hours
- 5.6 weeks holiday (inc. bank holidays)
- Rolled-up holiday pay
- Workplace pension (NEST)
- 6-month probation period
Join a growing team where your contribution makes a real impact. If you're organised, driven, and passionate about delivering great customer experiences, we’d love to hear from you!
Apply now with your CV and a short note on why you'd be a great fit.
Job Type: Part-time
Pay: £13.00-£15.00 per hour
Expected hours: 16 – 40 per week
Benefits:
- Casual dress
- Company pension
Schedule:
- Monday to Friday
Work Location: In person
