Overview and what we offer
- Mon - Friday 37.5hrs
- Location - Manchester
- Refer a friend for £1000 bonus which is unlimited!
- Generous holiday entitlement
- Day off for your birthday
- Staff Awards
- Hotel and airline discounts
- Employee Assistance Programme
- Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
- At Clarity we not only listen, we adapt and we deliver
Who we are and what we do
We're a global, multi award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting-edge-technology and exceptional customer service.
Clarity Business Travel company and a top 10 UK-based Travel Management Company which is part of The Portman Travel Group click here to view our LinkedIn Careers Page and includes Brighter Event, Elegant Resorts, If Only and Destination Sports Group
Purpose of role
The Credit Controller is a pivotal role to keep cash flowing and the company thriving. You’ll be the go-to expert for tracking outstanding balances, reducing aged debt, and building strong, trust-based relationships with clients to ensure payments come in on time. Working with in a high energy, fast paced team.
With a keen eye for managing credit risk and resolving payment issues, the Credit Controller plays a key role in protecting revenue and supporting overall financial performance.
- Operational Key Tasks
- Monitor and Manage Customer Accounts
Regularly review customer accounts to ensure timely payments and identify overdue balances.
- Chase Outstanding Debts
Proactively contact customers via phone, email, or letter to follow up on overdue invoices and arrange payment plans if necessary.
- Reconcile Accounts
Investigate and resolve discrepancies in customer accounts, ensuring accurate allocation of payments.
- Maintain Accurate Records
Keep detailed records of all communications, payment arrangements, and account activity in the credit control system.
- Build and Maintain Strong Relationships
Develop positive working relationships with customers and internal teams to support effective credit management and resolve issues collaboratively.
Skills and Experience
- Qualifications & Experience
- GCSEs (or equivalent) including Maths and English; A-levels or further education desirable
- Experience in customer service, finance, administration, or office-based roles
- Familiarity with accounting systems or Microsoft Excel is an advantage
- Professional Skills
- Strong numeracy and attention to detail
- Confident communication skills (written and verbal)
- Ability to manage and prioritise workload effectively
- Basic understanding of financial processes and invoicing
- Soft Skills & Personal Attributes
- Proactive and solution-focused mindset
- Team-oriented with a collaborative approach
- Resilient and calm under pressure
- Professional, courteous, and customer-focused
- Organised and self-motivated with a strong work ethic
