Key Responsibilities
- Accurately input data with a high level of precision.
- Proactively chase overdue invoices via telephone, email, and written correspondence, adhering to agreed timescales.
- Maintain up-to-date and accurate debtor records.
- Respond to customer queries regarding invoices, statements, and account updates, including changes of address.
- Work independently to collect overdue accounts with minimal supervision.
- Use initiative to achieve collection targets while maintaining positive customer relationships.
- Resolve account discrepancies and customer concerns in line with company policies and guidelines.
- Support the Credit Control Manager by reporting progress and escalating complex issues as needed.
- Collaborate effectively with the team to meet tight deadlines.
Skills and Experience
- Excellent communication, time management, and problem-solving skills.
- Strong numerical and IT skills, including proficiency in Microsoft Office and Excel.
- Experience with Sage 200 Accounts is preferred but not essential.
- Prior experience in credit control is preferred.
- A proactive team player who thrives under pressure and meets deadlines.
Job Types: Full-time, Permanent
Pay: From £24,500.00 per year
Benefits:
- Casual dress
- Company pension
Work Location: In person
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