Engagement: Casual position offering variable hours on a flexible basis
Location: The City Ground, Nottingham, NG2 5FJ
Department: Safety and Security
Reporting to: Head of Safety and Security
Closing Date For Applications: 4th August 2025
About the Role:
Nottingham Forest Football Club are seeking a detail-oriented and hardworking Control Room Operator with a strong multitasking skillset to oversee and manage critical systems during our matchday operations. This pivotal role requires developing a strong understanding of our systems and processes to ensure the smooth running of our matchday events. The successful candidate will collaborate closely with the wider team to identify and resolve issues promptly, while maintaining clear and effective communication.
Key Tasks and Responsibilities:
- Monitor and manage various systems and processes from a central control room.
- Identify and respond to any irregularities or issues that arise.
- Operate the match day radio system
- Coordinate with other team members and departments to ensure smooth operations.
- Provide clear and concise reports on incidents.
- Ensure compliance with safety and operational procedures.
- Assist in the development and implementation of control room procedures.
- Maintain accurate records of system performance and incidents.
- Respond to emergency situations and coordinate with emergency response teams.
- Conduct training sessions for new control room staff.
- Ensure all matchday activities are documented and reported.
- Ensure all control room equipment is functioning correctly.
- Stay updated on industry best practices and new technologies.
- Any other reasonable requests as directed by management.
What are we looking for:
- Previous experience in a control room or similar environment.
- Are confident in speaking over a radio system and have a good working knowledge of the phonetic alphabet.
- Excellent communication and coordination skills.
- Ability to multitask and manage multiple systems simultaneously.
- Strong attention to detail and problem-solving skills.
- Ability to work in a team environment.
- Ability to work flexible hours, including nights and weekends.
- Ability to stay calm and focused in high-pressure situations.
- Strong organizational skills and ability to maintain accurate records.
- Commitment to continuous learning and professional development.
Desirable criteria for the Role:
- Strong understanding of the systems being monitored.
- Ability to work under pressure and respond to emergencies.
- Proficiency in using control room software and equipment.
- Knowledge of safety and operational procedures.
Forest For Everyone
We aim to create a culture which embraces and celebrates our differences, enables individuals to feel comfortable, maximise their potential and eliminate discrimination.
Nottingham Forest Football Club is an equal opportunities employer and welcomes applications from all suitably qualified persons, regardless of age, disability, gender, gender reassignment, marital / civil partnership status, pregnancy / maternity leave, race, religion/belief, sexual orientation, or any other legally protected characteristic.
Nottingham Forest Football Club is a signatory of the FA’s Football Leadership Diversity Code. We are committed to developing policies to promote equal opportunities and diversity within our workforce. To monitor our progress against these commitments, we require all applicants to provide accurate diversity data during the application process.
Our Commitment to Safeguarding
As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service (“DBS”) check or an enhanced DBS check. The results of a DBS check will be considered on an individual basis, and the Club will act in a proportionate manner when deciding whether or not to proceed with the appointment.
An FA Enhanced DBS disclosure is required for all relevant new appointments to the Club. Individuals will be asked to declare any convictions, cautions or reprimands, warnings or bind-overs that may have been incurred. The Club reserves the right to carry out risk assessments where content has been disclosed on a DBS disclosure if it feels that it is relevant to the job requirements. Failure to satisfy the Club and the PL's safeguarding requirements may lead to the job offer being withdrawn or, if they have already started employment, summary termination of the employment.
