Conference and Events Consultant - The Venues Collection
£28,957 per annum plus benefits
The Venues Collection is a leading group of training, meeting, and leisure venues across the UK, purpose-built to deliver exceptional guest experiences for corporate clients and event organisers alike.
As a part of Levy, we combine the strength of a global business with the warmth and personal touch of local hospitality. From award-winning sustainability initiatives to ongoing investment in people and property, The Venues Collection is committed to creating inclusive, supportive workplaces where teams are empowered to grow. Whether hosting world-class training programmes or elegant weddings, we pride ourselves on delivering thoughtful service, delicious food, and seamless operations — and we’re looking for passionate individuals to help us do just that.
About the role:
As a Conference & Events Consultant at The Venues Collection, you will play a pivotal role in converting enquiries into successful bookings, ensuring every guest’s event experience is seamless from initial contact to post-event follow-up. You’ll be the first point of contact for corporate clients, training organisers, and event planners — offering expert advice, building trusted relationships, and tailoring our spaces and services to suit a wide range of business and leisure events.
Duties:
- Drive Revenue Growth: Play a key role in maximising revenue across our Venues Collection by expertly managing Conference & Event enquiries with efficiency and flair.
- Deliver Exceptional Service: Exceed client expectations by consistently achieving key performance indicators and delivering a gold-standard customer experience across phone, email, and online platforms.
- Be a Trusted Expert: Build strong relationships with clients, venues, and internal teams through knowledgeable, confident, and proactive enquiry handling.
- Champion Insights & Strategy: Engage with business performance tools like forecasts, budgets, and pace reports to deepen your commercial awareness and contribute to the broader strategic goals of the business.
- Ensure Accuracy & Insights: Maintain meticulous records in Delphi and LVP SmartSheet systems, proactively highlighting any gaps or improvements in online listings and competitor analysis to help shape our competitive edge.
- Know Our Product Inside-Out: Develop expert-level knowledge of each venue in the Collection, support on-site visits, and share insights and updates with the wider Central Team to strengthen our collective understanding of the brand and offering.
Who you are:
- Minimum of 1 year’s experience in a Conference & Events environment, with at least 3 years in the hospitality industry at venue level.
- GCSEs (including Maths and English) essential; A-Levels or a degree desirable.
- Strong verbal and written communication skills, with confidence in decision-making and customer interaction.
- Highly organised with excellent administrative skills and proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
- Experience with booking systems such as Gratis or Delphi, and good general venue knowledge.
- A confident, team-oriented professional who thrives under pressure and remains calm, assertive, and solutions-focused.
- Passionate about sales and operations, with the ability to multitask, manage customer feedback, and handle complaints effectively.
- A motivated self-starter with a “can do” attitude, a sense of humour, and a strong ambassador for the brand and business.
Benefits:
- Healthcare & Wellbeing – Medicash health benefits (including dental, mental health & optical for you and up to 4 children), free annual health check with Aviva Digicare, discounts at Nuffield Health & Pure Gym, and access to our Employee Assistance Programme.
- Exclusive Perks & Discounts – Save on entertainment (up to 55% off cinema tickets), shopping (up to 15% off), Vodafone plans, and travel with top providers such as TUI & Expedia.
- Workplace Benefits – Meals on duty, pension scheme, life assurance, and professional subscriptions paid.
- Leave & Family Support – 23 days + bank holidays, your birthday off, extra leave after maternity return, a day off for your baby’s 1st birthday, and a holiday purchase scheme.
- Career & Financial Support – Ongoing training & development, career pathways, financial wellbeing programme, and preferred rates on salary finance products.
Who are Levy?
Levy, part of Compass Group, known for delivering exceptional food, drink, and hospitality experiences at world-renowned venues such as Wimbledon, Twickenham, and Tottenham Hotspur. Focused on sustainability, diversity, and inclusion, Levy prides itself on using sustainably sourced ingredients and providing outstanding service. The company is committed to achieving Net Zero by 2027, partnering with the British Paralympic Association, and ensuring all team members earn at least the Real Living Wage or London Living Wage.
Why Join Us?
At Levy UK & Ireland, we celebrate diversity and foster inclusion, valuing every individual’s unique strengths. Our diverse team fuels creativity, innovation, and success. We promote fairness, ensure all voices are heard, and provide equal opportunities for all.
We welcome candidates from all backgrounds to join us in creating a supportive, equitable workplace where everyone can thrive and contribute. Together, we achieve greatness.
