Search suggestions:

part time
full time
retail
hgv driver
sales
warehouse operative
receptionist
warehouse
remote working
data entry
jobs
cleaner
work from home
London
Wales
England
Scotland
Manchester
City of London
Belfast
Newcastle upon Tyne
Cambridge
Northern Ireland
Bristol
Somerset

Box Office & Venue Assistant

Live Nation
£24,420 - £27,006 a year
Leicester, England
Full time
1 week ago

Job Summary:

Venue: O2 Academy Leicester

Company: Academy Music Group

Reports to: General Manager

Working Hours: Full time, 40 hours per week

Contract Type: 12 months fixed term contract

Role Description

An integral position within the team, to provide seamless and exceptional customer and client services and be a vital link between our venue and our audiences. To assist in all aspects of the operation of the building in relation to events staged at the Venue.

What it’s like to work in the Team

Our Box Office & Venue Assistant is an integral member of the team at O2 Academy Leicester, one of the most prestigious and iconic venues in the city, where our shows and events are as diverse as the individuals within it. With a positive and supportive approach, the successful candidate will inspire a dedicated, creative team, drive our core values of excellence and inclusivity, and deliver the very best experiences in live entertainment.

About You

  • Experience in a box office environment within the live entertainment industry
  • Live and club music venue management
  • Significant experience in ticketing platforms
  • Knowledge of the local market
  • Line management of staff and contractors
  • Administration and familiar with Excel and Office
  • Finance and cash handling
  • General understanding of the technical requirements of live and club events
  • Experience of working with event promoters both local and nationally
  • Understanding of licensing issues for events
  • Proven track record in customer service
  • Good communication and diplomacy skills

Behaviours

The following attributes determine how the role will be carried out and are required to be a success

  • Good communicator
  • Client and customer service experience
  • Ability to work to deadlines
  • Attention to detail
  • Ability to manage situations with tact and diplomacy
  • Can identify problems and develop solutions
  • Enthusiastic about live music and clubs
  • Shows confidence in dealing with wide ranging types of situations
  • Able to work flexible and unsocial hours including evenings, nights, weekends, bank holidays, Christmas Eve and New Year’s Eve

What the role includes

General:

  • Support an efficient and smooth box office service
  • Daily liaison with Ticketmaster, ticket agencies and promoter ticketing departments
  • High quality customer service
  • Maintain first-rate relationships with clients, partners and audiences
  • Ensure accurate and timely sales of all ticketed events
  • Monitor ticket allocations to maximise sales through Ticketmaster
  • Make sure all paperwork and reporting is completed and professionally retained
  • Proactively administer all accessible ticketing requirements and communications
  • Financial reporting and administration
  • Maintain ticket stock and Ticketmaster equipment
  • To assist all departments of the venue in general administration
  • To assist in all aspects of the Operation of the building in relation to events staged at the Venue. To act as a central point for all relevant parties, furthermore to disseminate such information to relevant parties both internal and external.
  • To act as Duty Manager for the Venue as agreed in advance with the General Manager and in the absence of the General Manager to assume such duties as is necessary to ensure the smooth running of the venue operation.
  • To act as Academy Event rep as agreed in advance with the General Manager to assume such duties as is necessary to ensure the smooth running of the event on behalf of Academy Events.
  • Booking local support acts for Academy Events and external.
  • Support the Company’s charitable and guest ticketing services
  • Troubleshoot and report technical issues
  • Work collaboratively with the venue team, partners and Company head office
  • Publicly represent the venue and Company in a professional manner

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

The Company

AMG is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.

APPLICATION DEADLINE: Wednesday 6th August 2025. We reserve the right to close applications at any time so encourage early application where possible.

#AMG

#LI-SL1

Save Apply
Report job
Other Job Recommendations:

Venue Operations Lead

Small Town, Big Bars Ltd
South Gloucestershire, England
£26,826 - £30,000 a year
  • Oversee daily venue operations (bar, front of house, events)
  • Lead shifts with confidence, setting high standards and...
1 week ago

Boxing Coach Higher Level Teaching Assistant - WSAPC

West Sussex County Council
Mid Sussex, England
£24,420 - £30,555 a year
West Sussex Alternative Provision College (WSAPC) is an educational establishment based across the county on seven separate sites,...
2 weeks ago

Office Assistant - Part-time (21 hours per week)

Glasgow Children's Hospital Charity
Renfrewshire, Scotland
£24,420 - £27,154 a year
Please refer to our Website for full Application Pack: https://www.glasgowchildrenshospitalcharity.org/vacancy-office-assistant...
1 week ago

Event Venues Coordinator

University of Oxford
Oxford, England
£31,459 - £36,616 a year
Are you an Event Venues Coordinator ready to deliver exceptional customer experience in some of Oxford’s most iconic spaces? Join...
2 weeks ago

Boxing Coach

Warrior Quest Club
Birmingham, England
  • Plan, organise, and deliver engaging boxing sessions...
  • Teach fundamental boxing techniques, ensuring participants...
1 week ago

Venue Showround Guide

Apartment Group
County Durham, England
This role is key to the future of the venue as you will be meeting, greeting and showing potential future couples around the...
2 weeks ago

Office Assistant / Purchase Ledger

APH Windows LTD
Telford and Wrekin, England
Office Assistant required to work in busy office. Answering the phone, dealing with emails, using Sage, word and excel. Placing...
2 days ago

Salesperson / Admin Assistant

Dyfed Steel Mid Wales
Powys, Wales
£24,420 - £27,918 a year
Salesperson / Admin assistant required to work out of our busy Newtown office. Duties will include: Telesales, selling Steel to...
2 weeks ago

Head of Venue Hire

Worthing Theatres and Museum
West Sussex, England
£33,521 - £39,350 a year
  • Collaborate with the Director of Marketing & Sales to...
  • Protect WTM's financial interests at all times...
2 days ago

Conference and Events Consultant - The Venues Collection

Levy
Birmingham, England
  • Champion Insights & Strategy: Engage with business...
  • Know Our Product Inside-Out: Develop expert-level knowledge...
3 weeks ago