Job Title: Complex Care Coordinator
Location: Haywards Heath, West Sussex
Salary: £30,000pa
Hours: Full Time, 37.5 Hours per week
Contract Type: Permanent
About the role:
Due to growth, we are seeking an experienced and motivated Complex Care Coordinator to work alongside the Senior Complex Care Coordinator to ensure high-quality care delivery, maintaining compliance within regulatory standards. You will act as the main point of contact for clients, ensuring that our services consistently meet the highest standards.
Key Responsibilities (non-exhaustive):
- Client & Staff Scheduling: Ensure the safe and efficient delivery of care services to clients, creating and distributing monthly rotas (coordinating 500 hours per week) to both staff and clients
- Care Staff Management: Work alongside the Recruitment and Compliance Manager to assist with recruitment, onboarding, and supervision of care staff, ensuring safe recruitment practices.
- Compliance & Quality Assurance: Support the management team in maintaining high standards in line with CQC, HSE, and company policies, ensuring all staff are compliant with training requirements and annual refreshers.
- Communication: Liaise effectively with clients, their families, commissioners, social workers, and other professionals to ensure that care plans are implemented successfully.
- On-Call Duties: Participate in the On-Call service to ensure smooth service delivery during out-of-hours situations.
- Administration & Record Keeping: Maintain accurate records and ensure that all documentation is well-organised within our digital systems.
Essential Requirements:
- Proven experience as a Care Coordinator or similar role within a healthcare setting.
- Minimum NVQ Level 2 in Health & Social Care (or willingness to work towards).
- Excellent organisational and time management skills.
- Strong communication skills and the ability to build positive relationships with clients, their families, and professionals.
- Ability to work under pressure and manage multiple tasks effectively.
About Esme Blake:
Esme Blake Care Services is where compassion meets quality, transforming healthcare experiences for both our clients and staff alike.
At Esme Blake Care Services, we believe that exceptional care begins with exceptional people. We are dedicated to transforming healthcare experiences for both our clients and our staff, blending compassion with the highest standards of quality.
We are passionate about providing the very best care to vulnerable adults and children, specialising in supporting complex needs. Our mission is to empower individuals to lead fulfilling lives while preserving their independence. With an unwavering focus on individual needs, we strive to create a bespoke care journey that goes beyond the conventional, ensuring that every aspect of our service is finely attuned to the distinctive requirements of those we support.
Our commitment to excellence is matched by our dedication to our staff's well-being and development. We view every team member as unique and deserving of a personalised, supportive work environment where they can thrive.
Why Work with Esme Blake Care Services?
· Competitive Salary
· Benefits: 25days annual leave + Bank Holidays, pension scheme
· Supportive Team: Experienced Management team that prioritises your well-being and professional growth
Apply today
If you are passionate about delivering high-quality care and are looking for an opportunity to take on a role in a supportive and dynamic environment, we would love to hear from you!
Job Type: Full-time
Pay: £30,000.00 per year
Experience:
- healthcare : 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
