We are seeking a reliable and detail-oriented individual to join our team as a Mailroom & Parcel Assistant, where you will be part of a team of 15 Rapport Ambassadors. This role plays a vital part in ensuring the efficient handling, delivery, and tracking of mail and packages within our residential towers. You will be responsible for maintaining a well-organised mailroom, delivering parcels to residents, and providing timely communication and support regarding deliveries.
The ideal candidate will have strong organisational skills, excellent communication abilities, and the physical capability to manage manual handling tasks such as moving trolleys and parcels. A commitment to confidentiality, safety, and high service standards is essential.
This is an exciting opportunity to be part of a dynamic environment, where you will interact with residents, couriers, and internal teams to help ensure seamless parcel management across the property.
Type of contract: Full-time, Permanent
Hours: 40 per week (5 days per week Monday-Sunday; shift rota basis between 7 AM and 10 PM – regular shift pattern is Monday-Friday 10 AM – 7 PM, however this could change depending on the business needs, therefore full flexibility is required)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Mail and Package Handling: Sort and distribute mail and packages to appropriate residents or individuals.
- Storage and Mailroom Maintenance: Keep storage and mail areas organised and tidy.
- Package Delivery: Deliver packages to pre-booked apartments or on-demand residents.
- Package Logging: Accurately record all received packages.
- Delivery Documentation: Track packages delivered to apartments or individuals.
- Resident Notification: Inform residents when large parcels are received and request collection.
- Delivery Reminders: Send reminders for uncollected packages awaiting delivery.
- Oversized Parcel Reporting: Notify the Guest Service Manager/Team Leader about oversized parcels.
- Courier Guidance: Direct couriers on delivery procedures.
- Resident Communication: Keep residents informed about parcel procedures and any updates.
- Missing Parcel Reporting: Log missing parcel reports and initiate investigations. In unresolved cases, escalate to management and security, and update the missing parcel tracker.
- Confidentiality: Ensure confidentiality in all interactions and maintain resident/client information securely.
- Health & Safety: Comply with health and safety regulations, especially concerning hazardous materials.
The ideal candidate
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Ability to complete manual handling on a day to day basis.
- Possess a positive, outgoing personality, easily building rapport with stakeholders
- Be proactive, flexible, and adaptable, with a strong attention to detail and a desire to learn
- Exhibit excellent personal presentation and interpersonal skills
- Be computer literate, demonstrating exceptional verbal and written communication, along with professional phone and email etiquette
- Show ability to work independently and manage their own workload effectively
- Thrive in a busy environment while managing time efficiently alongside the concierge and Guest Services Manager
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
