Full time - 37.5 hours per week (Monday - Friday 08:45 - 17:00) on a 9 month fixed term contract
To provide administrative support to the CDS reception team to ensure that the service operates efficiently, appointments are managed, notes are maintained correctly and clinical correspondence is sent out within the agreed standards. To plan own tasks and prioritise workload accordingly.
Responsible & required to meet and greet patients and check in at reception. Dealing with both internal and external telephone calls/messages, taking ownership to achieve resolution at point of contact or escalating as required to ensure issues are dealt with in a timely manner. The post holder will be responsible for accurately scanning referrals to agreed standards carrying out a quality control check on scanned images. Ensure documents are scanned in the correct orientation and sequence and escalating any issues to the Team Leader. Ensuring that the demographic information on letters matches the information on envelopes and finalise the letters on PAS for the Community Dental Teams.
Opening and date stamping of post, ensuring that urgent correspondence is passed onto the appropriate person in a timely manner. Participate in archiving clinical notes on an annual cycle to ensure the best utilisation of medical records storage. Retrieve notes from filing as required for audits. Ensure that the filing areas are kept tidy and that filing is undertaken on a daily basis to ensure that notes are up to date. File correspondence and reports in medical notes prior to appointments. Arrange interpreters as required, following local procedures.
Be Part of Our Team...
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.
Comply with all Trust policies and procedures and departmental Standard Operating Procedures. To undertake other duties commensurate with this grade of post in agreement with the relevant line manager. To minimise the Trust’s environmental impact wherever possible, including recycling, switching off lights, computers, monitors and equipment when not in use. Helping to reduce paper waste by minimising printing/copying and reducing water usage, reporting faults and heating/cooling concerns promptly and minimising travel. Where the role includes the ordering and use of supplies or equipment the post holder will consider the environmental impact of purchases.
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