Key Responsibilities
- Oversee the management and continuous improvement of reporting dashboards, ensuring data accuracy by critically evaluating outputs and addressing anomalies.
- Take ownership of briefing new projects and analytical requests, collaborating with relevant stakeholders to ensure timely and effective delivery.
- Lead the implementation of operational initiatives aimed at increasing subscriber volume and revenue at the point of customer retention.
- Support the Senior Commercial Manager in the execution of price rise campaigns, ensuring accurate campaign setup and coordination of associated email communications.
- Assist the Commercial Retention team in delivering new strategic initiatives, including the optimisation of the online cancellation journey.
- Maintain a strong understanding of call centre operations and identify opportunities to leverage these processes to enhance overall performance.
- Develop a strong understanding of retention trading performance at The Telegraph, with the ability to identify trends in the data and provide actionable recommendations for improvement.
- Brilliant at translating customer insight into strong commercial strategies that drive momentum and strong business performance.
- Very commercially aware and numerate, able to identify and influence trading performance, and size commercial opportunities
- Analytical mindset with the ability to use data to identify, understand and influence trends.
- Experience managing complex projects end to end, ideally in a commercial or marketing environment.
- Excellent communicator, with the ability to explain complex issues succinctly, and confident at presenting your recommendations to senior stakeholders.
- Strong stakeholder management skills, with experience building professional relationshipsup, down and across the business.
- Positive, can-do attitude with an ability to take initiative and proactively pursue commercial opportunities.
- Excellent attention to detail, planning, organisational and time management skills with the ability to work to competing tight deadlines under pressure, with a positive attitude.
The nature of our industry means life at the Telegraph Media Group is fast-paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work-life balance.
Training and development
With support from your manager and colleagues, you’ll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career.
Our commitment to inclusion
At Telegraph Media Group, we foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We believe in equality of opportunity and welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
We are proud to be a Disability Confident Employer as part of the government’s Disability Confident Scheme. If you are disabled or have a long-term health condition and would like support in applying for any of our roles or if you require any reasonable adjustments in the recruitment process with us, please make us aware.
To find out more about Diversity, Inclusion and Belonging at Telegraph Media Group, and for more information on our purpose, beliefs, and people values, please visit our website
Report job
