Do you want to be a key part of helping our Club Members have the best experience possible and help the growth of this amazing venue? If so we have a role in our Membership Team for a Club Services and Operations Coordinator.
What this role is responsible for:
This role is responsible for ensuring our guests have a first class, memorable and enjoyable experience; this includes receiving members front of house through to planning and hosting club events.
What the role involves
- Diary and Reservation Management - ensuring that the Club diary is up to date and working efficiently and reservations are made correctly.
- Member and Guest Services - ensuring our members and their guests are greeted and treated in a warm and professional way and resolving any issues efficiently.
- Event Planning and Coordination - assisting with events including logistics and working with the Membership and External Relations Manager to smooth execution of events.
- Financial and Stakeholder Management - supporting the Club Manager with budgets compliance, invoices and vendors.
- Evaluation and Risk and Continuous Improvement - evaluate the performance of the Club and suggest ideas that will increase member engagement as well as keeping members safe.
What you'll bring to the role
- Requires solid hospitality, events, or member-services experience
- Prior guest relations experience in exclusive venues in London
- Demonstrates independent ownership of diary, reservations, and event logistics
- Professionality and reliability
- Excellent command of English in both written and verbal communications
- Excellent time management and communication skills.
- Ability to manage multiple projects independently.
- Strong organisational skills and attention to detail.
- Proficiency in MS Office.
- Excellent influencing skills.
- Strong problem-solving abilities and attention to detail
Equal Opportunities and Diversity
The Kennel Club welcomes applications from everyone regardless of age, gender, ethnicity, sexual orientation, faith or disability. All appointment will be made on merit, following a fair and transparent process in line with the Equality Act 2010.
