Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience
Please note, NSFT uses tools to screen any applications generated by Artificial Intelligence (AI).
Job overview
You will be joining a dedicated friendly team in a fast-paced environment using a range of clinical systems and Microsoft packages. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust system Lorenzo would be an advantage but is not essential as training will be provided.
The role will be predominately supporting the Clinical Team and Medics within the Children, Family and Young Persons (CFYP) Service, in the Great Yarmouth & Waveney area. You will, however, be part of a wider Business Support team and so on occasions may be required to help out in other parts of the service.
You will be supporting Mental Health Professionals within the CAMHS (Child, Adolescent, Mental Health Services) team, to meet target waiting times and assist with effective movement through the patient’s journey.
To provide secretarial / administrative support to the CAMHS Team in order that they can provide an efficient service to all their customers.
To respond to the needs of the locality administration service to ensure that the locality can meet the requirements of the organisation.
The role of Clinical Support Team Administrator will be based at Meridian House in Lowestoft but will also be working at Northgate Hospital site when required . This position is being offered on a Band 3 salary on a part-time basis, at 22.5 hours per week.
Main duties of the job
Supporting Clinicians and Management Team.
Compiling data reports and attending meetings.
Liaising with our service users and their families on a daily basis.
Reception duties.
Provide accurate, prompt and efficient secretarial/administrative support to the Clinical Team which may include spreadsheets including complex reports, data cleansing and completing HR tasks on Trust systems..
To raise agendas, take and process minutes for teams (across the locality)
Raise procurement requests.
Diary management as required for team members to include appointments / meetings, regular commitments to assist in organising the workload.
Contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of the team.
Deal with correspondence and communication liaising, prioritising and co-ordinating with the team.
Deal with telephone calls and general enquiries and maintain an efficient message system co-ordinating with team members.
Provide non-clinical information to internal and external customers where necessary.
Ensure confidential information is retained and stored in line with Trust policy in an efficient and effective manner.
Provide cover for other administrative staff during holidays and sickness, across the Locality.
Working for our organisation
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Detailed job description and main responsibilities
Person specification
Qualifications
Essential criteria
- NVQ 3 Business Administration or equivalent or working towards.
- NVQ 2 Customer Services or working towards
- Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level.
Desirable criteria
- Knowledge of Trust electronic record system
Knowledge
Essential criteria
- Working knowledge of Microsoft packages or equivalent.
- Maintaining administrative / secretarial systems
Desirable criteria
- Knowledge of NHS policy / procedures.
Other
Essential criteria
- Able to work flexibly across a range of different sites/offices
- Able to travel independently
YOUR APPLICATION
We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at [email protected].
PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.
EQUAL OPPORTUNITIES Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.
As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.
Disclosure and Barring Service Check
This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
