To ensure the continued scoping of patient, family, and carer views and experiences, ensuring that these views are reflected in service developments. To liaise with DC and finance in drawing up budgets each financial year and monitoring expenditures, reporting any concerns or discrepancies to DC. To promote new ways of working and service developments that support and contribute towards Hospice Corporate objectives and improvement programs. To undertake reviews of clinical practices with the Quality and Governance lead, including the formulation and review of clinical policies and procedures to ensure best practice.
To support the DC in the management of change, demonstrating a good level of knowledge of change management principles and effective change management practice. To ensure equitable access to services through agreed operational strategies. To deputise for DC as required. Maintain a regular clinical presence, ensuring direct knowledge and demonstration of an understanding of effective leadership, staffing, and quality of care.
To participate in the decision-making process concerning admissions to the inpatient units. To act as an expert resource and advisor to clinical staff within the Hospice. In collaboration with the DC, identify trends and monitor key performance indicators, reporting on performance and identify action plans for improvement. Communication and Relationships To ensure robust communication channels, both verbal and written, within the departments through appropriate meetings and forums.
Forge and maintain good channels of communication with other department leads throughout the organisation through appropriate forums. To keep the DC informed and updated on all matters that affect quality and compliance, patient care, and personnel issues. When requested, provide information/reports/presentations to the Senior Management Team, Chair, and Board of Trustees. To deliver and support effective line management, ensuring that all levels of staff receive the appropriate development to fulfil their roles.
To supervise the undertaking of disciplinary / grievance investigations and to hold associated hearings as determined by the SMT. Clinical Governance and Risk Management Support the production and updating of audits and risk assessments relevant to an area, working with other senior staff to rectify and address shortfalls. Review and investigate clinical incidents, producing action plans to improve and develop practice in line with corporate and national frameworks and strategies. To be accountable for decisions affecting their sphere of responsibility.
Liaises with DC on issues that have wider service and organisational implications. The above job description is a summary of the main responsibilities of the postholder and not an exhaustive list of duties to be undertaken. The duties may be redefined by the demands of the service. Any redefinition will be subject to discussion between you and your manager and will be within your level of competence.
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