Location: Edinburgh Head Office
Department: Client Services/Account Management
Reports to: Director of Business Operations/Sales Director
Company Overview
Enhance Hospitality is a rapidly growing procurement company, servicing hospitality companies throughout the UK with bespoke outsourced procurement solutions. Our core focus is to deliver significant savings on supplier costs by comparing prices across UK suppliers and ensuring our clients get the best pricing on products. Our mission is to enhance our clients' profitability through smart and efficient procurement strategies. We have ambitious plans to expand our client base and services and following a year of exceptional year-on-year growth and are now looking to recruit a Client Relationship & Accounts Manager to strengthen our Head Office team in Edinburgh as we prepare to launch an exciting new initiative for Independent Hospitality Operators.
Job Description
The newly appointed Client Relationship & Account Manager will be the driving force behind a soon to launch Procurement Support Package developed in conjunction with a major operator in the Hospitality Sector to provide a procurement function, typically found in multi-million £ operators, with no financial outlay for the client required. In addition, the successful candidate will manage and support a portfolio of existing clients across the UK. This position will suit someone who is outgoing and enjoys a hands-on approach within a small, but dynamic team of professionals. Previous experience within the food and beverage business is an advantage but not essential, as is previous sales/account management experience.
Key Responsibilities:
· Contacting key stakeholders to introduce and gain adoption of the new solution.
· Liaising with internal departments to ensure the requirements of the potential new clients are achieved.
· Provide exceptional support to existing client portfolio.
· Identify and pursue upselling and cross-selling opportunities within existing accounts.
· Monitor account performance metrics and prepare regular reports for internal and client review.
Key Skills & Competencies:
· Strong interpersonal and relationship-building skills.
· Excellent communication (verbal & written) and presentation abilities.
· High level of organisational and time management skills.
· Commercial awareness and negotiation skills.
· Analytical thinking with the ability to interpret client data and performance metrics.
· Customer-focused, with a proactive approach to problem-solving.
· Competence in MS Office applications.
· Effective communicator, self-starter and team player.
In return, we offer a competitive package based on experience, up to £30,000 OTE, 25 days annual leave plus bank holidays, onsite gym, attractive pension provision, and the opportunity to progress as the company grows. If you think you have what it takes to become a member of our team, we want to hear from you!
As this position is office based, you must be within commutable distance to our Edinburgh Head Office.
Job Type: Full-time
Pay: Up to £30,000.00 per year
Benefits:
- Company pension
- On-site gym
- Work from home
Work Location: In person
