Client Relations Executive involves developing long-term relationships to maximise sales opportunities, and the Client Relations Executive is employed by Citiguard Security (UK) Ltd, to seek and to build a strong base of clients or customers.
The Client Relations Executive, also known as customer success management, is focused on building relationships with clients to ensure that their needs are met, they are satisfied with the services and/or products provided by Citiguard and any challenges are overcome. As well as maintaining relationships with existing clients and working within the boundaries of what is already offered by Citiguard Security Ltd, as a Client Relations Executive you will play a vital role and be involved in identifying new sales opportunities and developing the sales proposition for all services and products. This involves researching, monitoring and analysing industry trends. In order to serve the specific and often bespoke needs of a client, and/or those products and services being offered, Citiguard might conflate the roles of Client Relations Executive/customer success manager and account executive.
So, it's important to look closely at the job description to know exactly what will be expected of you. However, where the positions are separated out, the difference is subtle but important, and aspects of this new role must be considered to be a work in progress as it is developed and adapted with the continued growth strategy of the business. Whilst as an account executive you will focus on many of the specific goals of Citiguard throughout the communications with clients, the targets of the Client Relations Executive are more closely aligned to those of the client. This might involve, for instance, pursuing a high ROI (return on investment) for the client. Immediate goals and priorities, therefore, will be different, but the aims of Citiguard (e.g., in terms of revenue) will naturally still be kept in-mind and pursued.
Day to day duties of Client Relations Executive:
- ensuring existing clients are satisfied through after-sales care, as well as gaining and using feedback
- identifying and approaching potential new companies or individuals to engage as clients
- researching industry trends and providing advice to colleagues about client strategy or new sales opportunities
- giving presentations to clients about products or services
- acting as a point of contact for complaints and escalating issues as appropriate
- ensuring that the terms of a contract are adhered to by both your employer and clients
- understanding and helping to meet the targets and aims of the client.
Key Skills Required:
- Strong negotiation and influencing skills
- The ability to communicate confidently – both through speaking and writing – with colleagues and clients from all levels of an organisation
- Self-motivation
- A level of creativity when it comes to thinking of new sales opportunities · Resilience
- The ability to research and keep on top of developments in the industry (an interest in the industry will help)
- Commercial awareness.
- Must have previous sales experience in the Security Industry
Job Type: Full-time
Pay: £25,000.00 per year
Benefits:
- Company pension
Work Location: In person
