Cleaning Crew Supervisor

Working within Ecotricity’s Places Team, the role of Cleaning Crew Supervisor is focused on delivering an exceptional cleaning standard across the extended business based at FGRs Training Ground and 3 businesses at Q-Park.

As part of a busy & friendly team, the Cleaning Supervisor will be responsible for overseeing the delivery of high-quality cleaning services across three key sites within the extended Stroud area: the J13 Training Ground and Q-Park (three business areas). This is a mobile, hands-on supervisory role requiring effective coordination of staff, logistics, and compliance to ensure consistently high standards of hygiene and cleanliness.

The Places Team and Cleaning Crew provides a key frontline service for all management and employees, and liaises with external companies, contractors and agencies to ensure a safe and effective working environment. The department is fast paced and friendly but extremely professional, with an optimally safe and effective working environment being its main focus.

Working within Ecotricity’s Places Team, the role of Cleaning Services Team Leader will be a very varied one but with the common theme of delivering an excellent level of service and support to internal customers, and external third parties for all our sites in the Stroud area, from Lion House to Q-Park.

As part of our busy & friendly Places team, the jobholder will be responsible for a variety of activities to support the delivery of estate and facilities services. A major feature of the role will be in relation to housekeeping services across our extended Stroud sites, including Q-Park/Britwind, Sky and Devils Kitchen, and the FGR Training ground. You will be involved in recruiting team members, setting performance standards, designing quality measures, selection and controlling of stock, ensuring optimal health and safety practices etc.

What you will do

• You will be responsible for the day to day supervision, coordination, and planning of essential services such as cleaning, waste disposal and recycling, and other essential central services as may be required.
• You will be responsible for supervising a team of in-house cleaning team consisting of day and afternoon shifts.
• Your accountabilities include monitoring and supporting the housekeeping staff in delivering a high quality cleaning standard consistently; taking an active/hands on approach with the daily cleaning tasks
• You will induct new team members into the team ensuring full understanding of safety processes and procedures – Fire and Evacuation procedures / COSHH / Spills / Manual Handling etc
• You will arrange regular 1 2 1’s with the teams to manage their individual performance and consider their development within the role.
• You will ensure all team and company comms that have been communicated to the team have been received and understood - and ensuring a full understanding of expectations amongst the team
• You will complete daily inspections to ensure cleaning crew members are cleaning the premises effectively
• You will follow appropriate processes to ensure that staff practices meet health and safety requirements and that all operations comply with legislation and best practice.
• You will procure appropriate consumables and other products and materials for use by the Cleaning team and manage stocks reporting volumes and levels across all sites.

The ideal candidate will have proven experience in a cleaning supervisory or team leader role, ideally across multiple sites or within a facilities management environment. They will possess a strong working knowledge of Health & Safety practices, including COSHH regulations, risk assessments, and safe use of cleaning chemicals and equipment. Excellent organisational and time management skills are essential, along with the ability to lead and motivate a team, manage rotas, and maintain high standards under pressure. Strong communication and interpersonal skills are required for liaising with stakeholders and employees, along with basic IT skills for reporting and scheduling. A full UK driving licence is essential, as the role involves regular travel between sites using a company-provided vehicle.

Knowledge, skills and experience:

• Full Clean UK driving Licence
• Strong working knowledge of Health & Safety practices, including COSHH regulations, risk assessments with IOSH 4 Day or Above as a minimum
• Experience in leading a small team
• Ability to multi-task and manage conflicting priorities
• A commitment to excellent customer service
• Drive and determination
• Influencing skills
• Experience in dealing with difficult situations and/or people
• A practical, flexible and innovative approach to work
• An ability to communicate well
• Manages relationships effectively both internally and externally
• Influences outcomes by using effective negotiation
• Treats customers the way we like to be treated ourselves
• Solutions focused and resourceful
• Committed to continual improvement
• Engaging and motivating attitude and style
• Methodical and organised, managing own work
• Receptive to feedback and acts accordingly
• Exceptional team player who builds open and supportive relationships

Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass.

We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.

What's in it for you...

• Healthcare plan, life assurance and generous pension contribution
• Volunteering Day
• Hybrid Working
• Various company discounts (including shops, gyms, days out and events)
• Holiday of 25 days (plus bank holidays) & ability to buy/sell days
• Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.

Flexibility statement

The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.