Claims Specialist

Job Title: Claims Specialist

Location: London/Hybrid (Typically 2/3 days in the office)

Type: Full time - Permanent (If you are a job share partnership, work reduced hours, or any other way of working flexibly, please do still get in touch)

At Globe Underwriting, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity.

Working at Globe Underwriting means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own.

Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

What we can offer:

We offer much more than just an inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and so much more. All of this with a supportive management team as well as working alongside some of the industry’s top talent.

You’ll have access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans etc.

Further perks of working with us (Fixed benefits):

• Employer pension contribution of 10% (providing you, the Employee provides 5%).
• Good work life balance - flexibility to suit you.
• Competitive salary.
• Life Assurance at X4 of your base salary.
• Group Income Protection.
• Generous Annual Leave entitlement.
• Private Medical Insurance.
• Group annual bonus scheme.

Manager says:

The purpose of the role is to support the underwriting team by delivering outstanding claims service to clients, ensuring fair outcomes for all parties, while upholding regularly standards.

Main Responsibilities:

• Oversea entire claims process from first notice to resolution with sensitivity and professionalism.
• Review complex claims and make recommendations for settlement as necessary
• Collaborate closely with Underwriters, Brokers, Medical Professionals, Finance and other internal teams to ensure integrated claims management and resolution
• Ensure claims decisions are accurate, fair, and timely, in accordance with policy wording, regulatory requirements, and internal standards
• Accurate maintenance of claim files and records in line with GDPR and data privacy best practices.
• Contribute to internal claims reviews, MI analysis, and process development.
• Managing relationships with capacity providers and their claims teams
• Hold regular claim meetings with brokers and key clients as necessary
• Effectively manage and resolve complaints in accordance with regulatory requirements and market standards
• Responsible for monitoring and managing the claims float and ensuring the accurate and timely reconciliation of claims bordereaux (BDXs)

• Experience:
• 5+ years’ experience handling A&H claims or related lines
• London Market experience preferred but not essential
• Desirable – qualified or working towards professional qualification such as Cert CII or Dip CII
• Skilled in interpreting policy wordings, assessing coverage and negotiating fair and timely settlements with minimal supervision
• Highly empathetic and emotionally intelligent, with excellent interpersonal skills and a calm, reassuring manner when dealing with claims of a sensitive nature.
• Comfortable working with confidential medical data, with a solid understanding of data protection standards.
• Ability to build effective working relationships with both internal & external stakeholders
• Robust knowledge of reserving principles and practices, along with a good understanding of coinsurance and reinsurance applications
• Demonstrated ability to manage claims independently, showing high levels of self-discipline, initiative and accountability
• Proven skills in handling multiple priorities in a fast-paced environment without compromising on accuracy
• Confident in handling and resolving complaints in line with FCA, Lloyd’s and internal MGA standards, ensuring customer satisfaction and regulatory compliance
• Proactive in improving claim handling process and contributing to the continuous development of the MGA’s claims operations

Person Specification:

This is a specialist role requiring someone with both technical expertise and strong emotional intelligence, as they will be responsible for handling sensitive, complex claims that involve potentially career-ending medical events.

The ideal candidate needs to be someone who is autonomous and self-disciplined as they will be handling the entire claims process on their own, supporting a small team of Underwriters who has built a highly reputable book in the London Market on the basis of product expertise and exceptional claims service.

Ambition and drive are also ideal as there will be opportunities, as the team grows, for the candidate to move into a claims management role; to shape claims strategy, refine internal practices and contribute to wider portfolio oversight.

Think you don’t meet every requirement?

We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive . If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.

Interview Process:
At Globe Underwriting, we have a straightforward interview process to ensure the best fit for both you and the company:

• Submit your application with your CV, emphasising your skills and experience related to the job.
• Our Talent Acquisition team will then arrange a call where they can tell you more about the role and the team. We want to learn about your motivation and goals, what you can bring to Globe Underwriting, and answer any immediate questions.
• If successful, you will generally be invited to engage in a 1-hour interview with the Hiring Manager and selected team members, via teams or in person. We will discuss our technologies, key skills, and team dynamics and provide further opportunity to ask any questions. This is your chance to voice your thoughts on the role and we will outline our expectations and ensure this role aligns with your ambitions for the future.
• Depending on the role, you may be invited to attend a second stage interview with further members of the team.

If successful or unsuccessful, we always try and move quickly in presenting an offer or providing feedback.

We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success. Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.

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