Purpose of the Role
The purpose of the CCTV control room officer role is to take responsibility for the day to day running of the control room CCTV system. You are responsible for operative the CCTV systems in compliance of the Data {Protection Act and out company policies and procedures.
You will be expected to deliver the proactive monitoring of the centre CCTV system to ensure security of the centre in line with our security strategy. You will be required to support the mall security operation through effective monitoring of the CCTV system when incidents occur and be prepared to gather evidence, via the technology, for ongoing reporting to the Police and other statutory bodies as required.
You will need to have excellent observation skills with a good eye for detail with an ability to analyse data and be confident in making decision and giving direction to affect a satisfactory resolution to incidents.
Key Responsibilities
- To work as part of the control room team and undertake day to day monitoring and delivery of security services within the control room, supporting the security operations at the centre
- To understand centre requirement and provide security solutions to meet and exceed needs
- To ensure excellent relationship with centre management, suppliers, colleagues and customers
- To work in a proactive way and anticipate security issues and alert the mall security team in a prompt and professional manner
- Monitor faults within security related equipment ensuring they are reported correctly
- Being fully conversant with operational functions including access control, CCTV, detection and alarm systems ensuring affective monitoring and reporting function is maintained
- To be the first point of contact for security function related queries resolving more complex queries utilising experience and knowledge referring any complaint with regards to security practices to the security management team
- Access control of the centre service yards, monitoring all deliveries
- To be the first response for all centre enquiries and emergencies reporting to the Soft Service Manager
- To encourage and participate in a one team approach with the mall security officers and delivering a proactive service to the centre
- Assist Centre Management with any reasonable or practical request
- Undertake any other reasonable duties and required to meet the needs of the business
Skills, Knowledge and Experience
Qualifications and experience:
Essential:
- Good written and verbal communication skills
- High level of integrity
- 5-year checkable employment record
- SIA Licenced – Valid in date Public Space CCTV licence
- Qualified
- Experience of working in a customer focused environment.
- First aid qualified
Desirable:
- SIA Manned Guarding or Door Supervisor licence.
Working Hours - 40 hours per week 12/ 10 hour shifts 4 on 4 off
Salary - £13.70
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Please see our Benefits Booklet for more information.
