Overview
The Care Navigator plays a crucial role in supporting patients through their healthcare journeys. This position needs someone who can multi-task, think on their feet, follow protocols and work in a team environment. The ideal candidate will possess strong organisational skills and a compassionate approach to patient care, making them an essential part of our team.
Responsibilities
- Serve as the primary point of contact for patients when accessing the service.
- Main responsibilities will be call handling and managing the front reception desk.
- Maintain accurate records of patient interactions and progress within the office system.
- Collaborate with healthcare providers, social workers, and community resources to facilitate any patient queries.
- Requirements
- Previous experience in an office environment is preferred.
- Strong interpersonal skills with the ability to communicate effectively with diverse populations.
- Excellent organisational skills and attention to detail to manage multiple tasks efficiently.
- Empathy and a genuine desire to help others navigate their healthcare challenges.
- Proficiency in using office software and electronic health record systems is advantageous.
- Ability to work collaboratively as part of a multidisciplinary team while maintaining patient confidentiality at all times. This role offers a rewarding opportunity for those passionate about making a difference in the lives of others through effective care navigation and support.
- Your own transport as the post could be based on different practice sites.
Job Type: Full-time
Pay: £12.21 per hour
Expected hours: 37.5 per week
Benefits:
- Company pension
- Free flu jabs
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
Application deadline: 23/06/2025
Reference ID: morlais/carenav/june2025
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