Care Navigator

Job summary

Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to; Hampshire IOW Healthcare NHS Trust, Hampshire and Isle of Wight ICB, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton Foundation Trust, South Central Ambulance Service or Hampshire Hospitals Foundation Trust

We are looking for an enthusiastic and experienced GP Receptionist to join our friendly and busy GP Practice. This will be primarily within our telephone hub at Waterside Medical Centre; although there will be some need to work across all our Gosport sites. You will need to be able to demonstrate strong interpersonal, communication and presentation skills, be organised and have the ability to work as part of an integrated multi-skilled team, within a fast-paced environment. Flexibility is essential along with an understanding, acceptance and adherence to the need for strict confidentiality.

As a team player, you'll be able to prioritise your work in order to meet deadlines and have a customer focused approach. Previous experience of working within the NHS is desirable but not essential as full training will be provided.

Main duties, tasks & skills required

The duties and responsibilities to be undertaken by members of the reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Care Navigator Lead, dependent on current and evolving practice workload and staffing levels:

• Unlock and open surgery ready for business on time.
• Switch on and log in to all reception and clinician's computers.
• Retrieve signed prescriptions from locked cupboard and place in correct order in script box.
• Answer the telephone to make, cancel or change patient appointments.
• Deal enquiries raised by patients plus check in for appointments.
• Deal with any patient issues in confidence, escalating to Supervisor for any complaints.
• Cancel clinics under direction and re-book patients.
• Meet and greet any visitors coming into the practice.
• Be the first point of contact for any queries via telephone or face to face directing to most relevant person.
• Scanning and coding of letters and relevant correspondence into patient's notes.
• Checking and actioning workflow tasks within the Clinical System.
• Re-print forms issued on ICE by clinicians.
• Prepare samples for collections.
• Check waiting room at intervals during the day for any health and safety issues that may affect users.
• Close surgery at the end of day and switch to night service. Follow protocol for shutting surgery at night and preparing for next days business.
• Ensure security of data at all times.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Job description

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person specification

Qualifications

Essential

• Good general education - evidence of literacy and numeracy, e.g. GCSE's in Maths/English.
• Sound knowledge of Microsoft Office.
• Customer services experience

Desirable

Working knowledge of Emis Web

Experience

Essential

• Excellent communication skills.
• Good organisational skills.
• Impeccable telephone manner.
• Ability to use own initiative.
• Good and accurate IT skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For help with your application, contact:

Jenny Evans/Rebecca Thornton

[email protected]

07429055022