Our homecare service is one of just 4% in England, rated as "Outstanding" and our Care Professionals support adults in their own homes.
And we're rated by Workbuzz in 2025 as a 5-star employer! One of our team said recently:
"This is the best company I’ve ever worked for. Claire is so kind and understanding and hard working, and so are all the ladies inthe office. Genuinely I couldn’t ask for anything more. I’m so impressed by how well everything is run and how much support I have from the team. I love it. 100% recommend RAH every day of the week"
Due to internal team changes, we are looking for a keen and communicative person to join our growing office team. This full-time role is based at our office in Ipswich.
As a Care Coordinator, you will play an integral part in managing the daily communications and scheduling our clients' care visits. You must be extremely personable, as you will be working with the entire team to ensure that all our valued clients' needs are met.
Experience as a Care Coordinator is desirable but not essential, as we offer excellent training. It's more about being a people person with a good memory and organisational skills. However, proven IT skills in an office environment are essential, as all our work is based around our digital Care Management system. So you should be confident using computerized systems.
This role can be fast-paced and requires someone who can remain positive and professional. You must be able to drive and have your own vehicle.
We offer:
- Private Pension scheme
- Bluelight Card
- Company Laptop
- Excellent training and ongoing support
- Opportunity to learn from other Care Coordinators across our network
- Be part of a really passionate team of care professionals
- Progression opportunities through our extensive career pathway.
The Ideal Candidate:
- Well organised, with excellent planning and prioritising ability with attention to detail
- Good IT skills, able to use a computerized rostering system
- Great spoken and written communication skills with the ability to deliver outstanding customer service
- Self-motivated and flexible, with the ability to participate in a very well-managed on-call rota, approx. 1 in 5 weekends and 1 evening a week
- A willingness to embrace our high standards and processes which promote person-centred care.
Main duties and responsibilities:
- To be accountable to the Registered Manager for the smooth running of day-to-day Client/ Carer communication
- Assistance to acheive a CQC Outstanding rating
- Rostering 1-hour minimum care calls
- To ensure the scheduling is carried out efficiently
- To answer the telephone promptly and professionally, dealing with any enquiries
- Ensure any changes to client or Carer needs and availability is communicated to all relevant parties quickly and effectively. Ensure all changes are recorded in the appropriate places
- Ensure the provision of high-quality care services to vulnerable people living in their own homes
- Work closely with management to highlight recruitment needs to allow for consistent, safe delivery of care
- Effectively manage Carers' expectations by maintaining clear lines of communication at all times and building a strong and positive working relationship
- To identify and match the most suitable Carers for each client
- To produce consistent rosters and provide Carers and clients with schedules in a timely manner
- Accurately monitor and record staff holiday, and absences.
Essential Experience
- Use of a scheduling / Care Management system – Desirable
- Previous Domiciliary Care experience – Desirable
- Ability to establish and maintain effective professional working relationships
- Strong IT and administration skills
- Must hold a full and valid UK or EU/EEA driving license and have access to own vehicle.
We have a place for a caring, reliable team member who wants to be part of a really special team. So, if this sounds like you, we look forward to hearing from you!
