To act independently ensuring that daily tasks and ongoing workloads are prioritised and completed in agreed timeframes. The post holder will be based at Queen Elizabeth Hospital, Woolwich.
To act as first point of contact on behalf of the consultants and the Trust, deal effectively and courteously with all enquiries from GPs, patients/carers, and other departments within the Trust and external bodies.
To produce correspondence and reports by the use of digital dictation/audio transcription technology.
To type clinical letters, including those of a sometimes distressing or emotional nature, from audiotape or direct dictation as agreed.
To organise and support meetings on behalf of the team of Consultants, taking and distributing minutes as required.
To deal with all telephone calls relating to the service, ensuring patient focus is maintained and enquiries are handled in a courteous, tactful and prompt manner and respecting patient confidentiality at all times.
To prioritise and process incoming correspondence and ensure that it is dealt with promptly by the appropriate member of staff.
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
Widening access (anchor institution) and employability
Improving the experience of staff with disability
Improving the EDI literacy and confidence of trust staff through training and development
Making equalities mainstream
To ensure that any changes/cancellations to clinics are carried out using Book Wise and all relevant parties are advised of any changes.
To liaise with the Booking Office as required if an appointment requires rescheduling.
To ensure that external investigation reports are brought to the attention of the appropriate medical team and signed off by the appropriate member of staff. Arrange for the request and/or safe onward transmissions of patient investigation reports and film to other Trusts where necessary.
To ensure the department has adequate stocks of stationery and order supplies as and when necessary.
To take an active role in initiatives to improve the administrative service provided to managers and clinicians, and the service received by patients and relatives.
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