Do you have the gift of conversation, a knack for problem-solving, and the patience to turn even a tough call into a positive experience? We’re looking for enthusiastic and professional Call Centre Agents to be the friendly voices behind our phones.
What You’ll Do:
- Handle inbound and outbound calls with professionalism, empathy, and efficiency.
- Listen carefully to customer needs, answer questions, and provide clear solutions.
- Accurately record and update customer information in our systems.
- Troubleshoot issues and escalate when necessary, ensuring every customer feels heard and supported.
- Meet performance goals in call handling, customer satisfaction, and quality assurance.
What We’re Looking For:
- Excellent verbal communication skills and a professional phone manner.
- Strong listening and problem-solving abilities.
- Ability to stay calm and positive under pressure.
- Comfortable using computer systems and learning new software.
- Previous call centre or customer service experience is a plus, but not required—we provide training!
What We Offer:
- Competitive hourly wage plus performance incentives.
- Paid training and ongoing coaching to help you succeed.
- Opportunities for career growth within the company.
- A supportive, team-driven work environment.
- Flexible scheduling options.
If you’re ready to put your people skills to work and become the reassuring voice on the other end of the line, we’d love to hear from you.
How to Apply:
Send us your resume and a brief introduction about why you’d be a great fit for the role.
Job Types: Full-time, Part-time
Pay: £13.00-£15.00 per hour
Benefits:
- Company pension
- Health & wellbeing programme
- On-site parking
- Sick pay
Work authorisation:
- United Kingdom (required)
Work Location: In person
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