Business Process Improvement Lead

About the Role

DP World in the UK is at the heart of Britain’s trading future, providing the right trading infrastructure, smart logistical solutions and the benefits of freeport status to our customers. The Optimisation team is growing and are looking for a Business Process Improvement Lead

Location: Southampton

Hours: Mon – Fri (8.30am – 5pm)

How You Will Contribute

• Proactively challenge operational KPIs and implement sustainable solutions to ensure targets are met.
• Provide data driven recommendations to planning and execution teams to unlock improvement opportunities.
• Promote and manage the use of Lean and continuous improvement techniques across operations.
• Identify and implement innovative planning strategies to improve terminal efficiency.
• Support operational teams by analysing performance trends and forecasting future improvements.
• Lead cross functional operational projects from concept to implementation.
• Track and measure the impact of improvements using appropriate tools and methodologies.
• Monitor departmental processes to ensure compliance with defined procedures.
• Maintain up to date documentation on operational processes and improvements.
• Collaborate with the Management Team to achieve and sustain terminal performance targets.
Uphold Health & Safety standards, reporting incidents in line with safety procedures.

What You Will Bring

• Experience in port operations, logistics, or distribution (desirable)
• Good understanding of container terminal operations (desirable)
• Familiarity with terminal operating systems like Zodiac or Navis (desirable)
• Strong data analysis skills to identify root causes and drive improvements
• Ability to translate operational needs into clear business processes
• Experience with business process modelling tools
• Skilled in creating test plans, assessing change impacts and developing training materials
• Minimum A-level education or equivalent
• Additional qualifications in Lean, Agile, or project management (e.g., PRINCE2, PMP) are desirable
• Proficient in Microsoft Office applications (Word, Excel, Project, PowerPoint, Visio).
Practical application of project coordination with associated qualifications, such as Prince2 (desirable).

NOTE: All of our roles are subject to the below:

• Eligibility to work in the UK.
• A full valid UK driving licence or appropriate international licence allowing you to drive on UK roads.
• No unspent criminal convictions.
• Due to manufacturing guidelines on equipment and site safety critical health and safety requirements, we have strict weight and medical requirements that need to be met and maintained. For our safety critical roles health and medical and fitness checks are performed. Requirements include, but are not limited to, weight, height, blood pressure and hearing.
We may close our roles early, depending on the number of applications received.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of Syncreon, Imperial and P&O.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.