Title: Business Logistics Executive
Reports to: Business Logistics Team Leader
Department: Business Logistics
Hours: 39.5
Location: Huddersfield
Business Delivery Team:
Our team is collaborative and consultative, comprising quick and agile problem solvers. We handle supply chain, procurement, and compliance, ensuring everything aligns with our standards. We create together, laugh together, work hard, and smile while doing it. Our key objectives are efficiency, stability, and business predictability. No day is the same, but that's what we love about it.
Role Purpose:
As a Business Logistics Executive, your attention to detail, passion for quality, and dedication to ensuring the fulfilment and logistics process is completed end-to-end and on time will support the Sales teams and collaborate across multiple functions in the business. This contributes to our goal of providing a world-class service to our customers. We can't do what we do without you.
Specific Key Responsibilities:
- Assist EB and B2B sales teams with client promotional duties and correspondence.
- Review marketing templates per client and ensure contractual-related paperwork is completed promptly and stored according to company procedures.
- Review client orders, create invoices, and handle any client queries.
- Monitor internal communication channels and action them in a timely manner.
- Process bulk orders and create memberships for Ello brands and products.
- Complete all allocated work promptly and correctly by following the QC processes established by the Team Leader and Head of Department.
- Utilise all relevant Ello Group customer management systems, printing software, Microsoft Office, and machinery to complete end-to-end sales fulfilment duties.
- Assist colleagues with stock management within the department.
- Book in and track items with various postal and courier services, providing feedback to stakeholders/customers when required.
- Complete fulfilment requirements from each Ello brand and sales channel.
- Maintain outbound contact with both members and clients as needed to facilitate smooth sales and operational flow.
- Be an agile team member who can adapt to the changing needs of the business.
- Communicate and collaborate with other departments when needed.
- Prioritise workloads and be a highly organised individual who can work under pressure.
- Always ensure compliance with our standards in line with ISO 27001:2022, BS 10012:2017, ISO 50001:2018, ISO 22301:2019.
- Maintain a keen eye for detail and suggest any possible process improvements to continually review the efficiency of any workflow.
- Undertake any other duties reasonably requested by the Head of Department or relevant line manager.
Stakeholder Management:
Ensure the needs of stakeholders are understood and achieved:
- Participate in testing new promotions and additions to web platforms, providing feedback to your line manager or relevant stakeholder.
- Follow established procedures for all sales, logistics, and fulfilment requests, adhering to agreed Key Performance Indicators to maximise customer/stakeholder satisfaction.
- Establish good lines of communication with stakeholders across the business, providing updates on issues and client status.
- Identify issues and/or barriers to service for external customers where possible.
- Communicate professionally and effectively with internal and external stakeholders and suppliers.
Personal Development:
Work as a team:
- Collaborate as a cooperative and adaptable team that is flexible and responsive to changing requirements.
- Work towards a shared goal and seek ways to continually improve and develop as a team and individually.
- Attend monthly one-on-one meetings with your line manager to agree on objectives, development needs, reflect on performance, and work towards actions and goals set.
- Attend and participate in regular team meetings.
- Continue to develop your skills and adapt to the needs of the department.
- Be a positive and professional team member.
- Manage your workload while assisting the needs of the department.
- Achieve and exceed personal and team targets as set out by the Head of Department.
- Be professional and approachable to colleagues and peers, contributing to creating a positive working environment.
Health, Safety & Risk Management:
Ensure Health & Safety standards are maintained and risks mitigated to the lowest level possible by:
- Maintaining a good standard of general housekeeping within the team’s environment and adhering to Health & Safety rules and regulations.
- Reporting all Health & Safety concerns appropriately and taking action in a timely manner.
- Safely handling any machinery used.
We’re proud to be an equal opportunities employer and are committed to building a diverse and inclusive workplace where everyone feels they belong. We welcome applications from all backgrounds and experiences.
To apply, please send us your CV highlighting your relevant skills and experience.
Job Types: Full-time, Permanent
Pay: £24,570.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Work Location: In person
Reference ID: DE1
