Anti-Social Behaviour Enforcement Officer
Grade 9 (£40,755 - £42,324
Fixed Term Contract / Secondment until 31/03/2029
We are seeking an Anti-Social Behaviour Enforcement Officer to join our anti-social behaviour team in this varied and rewarding role that will help to make a real difference to the lives of those experiencing anti-social behaviour in Croydon. You will investigate reports of nuisance, harassment or anti-social behaviour referred by the Housing department, residents, private sector tenants or members of the public and take the appropriate action to resolve cases quickly to prevent further escalation.
As the first point of contact, you will assess each newly allocated case, create a plan of action and regularly review the case, supporting the victims / complainants. You will be required to conduct investigations and gather intelligence that could support formal proceedings, produce reports and take tenancy enforcement steps including liaising with legal services, preparing notices, producing witness statements and attending Court. You will need to support Council tenants and members of the public who live in a variety of tenures including private rented/owner occupier.
Your caseload will be varied in risk and complexity. You will adopt a multi-agency approach to achieve the best outcomes, operating in a professional and efficient manner to deliver a high quality of service in line with Croydon Councils policies and procedures. You will work closely with commissioned services and outreach teams.
You will be adept at dealing with members of the public, have excellent communication skills and a proven commitment to customer care, you will have an understanding of issues in relation to crime and ASB with good knowledge of legislation and case law. You will be confident at taking appropriate action and making an immediate impact. It is essential that you have extensive liaison and partnership building skills with external agencies and a working knowledge of IT systems such as CRM, Caseworks and others.
In addition you will have a full clean driving license and access to a car in order to carry out your duties.
Existing employees of the council may apply for secondment opportunities. Secondment opportunities are not open to individuals engaged on temporary or fixed term contracts.
