Contract: Permanent (subject to the continuation of funding)
Salary: £23,492 per annum (pro-rata for part time)
Hours: 18.5hours per week working
- Monday - 7.5 hours
- Wednesday - 7.5 hours
- Thursday - 3.5 hours in the morning
Based at: Altham Head Office (BB5 5BY) for the first 3-6 months of employment for training purposes. This will be reviewed after 3 months where the option to work in a more hybrid way may become available to you.
Our Mission
We help people to achieve the outcomes that matter to them in their lives, by providing high quality advocacy.
Purpose of role
Advocacy Focus is seeking an Advocacy Coordinator to support a wide range of people we support through phone, email, and our website. Reporting to the Referral and Triage Manager, you will be the first point of contact for referrals from professionals and clients, manage electronic systems and data, and provide essential administrative support to the advocacy team.
This role requires excellent communication and interpersonal skills, strong IT ability, and great attention to detail. You will need to engage with the people we support with empathy and understanding, while also working confidently with professionals and colleagues. Accuracy, organisation, and a customer-focused approach are key to success in this role.
Key tasks
Deliver excellent service by:
- Acting as the first point of contact for clients, advocates, managers, and the senior leadership team.
- Managing duties including answering calls, responding to enquiries, and directing messages/ referrals appropriately.
- Supporting all areas of the organisation with advocacy administration.
- Promoting Advocacy Focus and the services we provide.
- Communicating with clients in a variety of ways:
- Telephone
- Face-to-face
- Written correspondence
- Online chat (Ask an Advocate – CHATTRA)
- Surveys
Provide efficient service and administration by:
- Handling DoLS referrals and ensuring accurate information is passed to Independent Advocates.
- Managing referral databases, inputting data accurately, and ensuring cases are opened and closed properly.
- Tracking spot purchase hours and preparing data for finance invoicing.
- Allocating cases and maintaining the “Allocation List.”
Support the advocacy team by:
- Assisting the Duty Advocate with daily queries.
- Producing team and manager rotas to ensure appropriate cover.
- Managing team Outlook calendars, re-arranging meetings where needed.
- Updating teams on travel disruption and business-wide communications.
- Attending team meetings, supervision, training, and representing Advocacy Focus at external meetings when required.
Contribute to a positive working environment by:
- Acting with professionalism, confidentiality, and sensitivity when dealing with people we support and professionals.
- Working within safeguarding and data protection (GDPR) principles.
- Following all Advocacy Focus policies and procedures.
- Identifying your own development needs and supporting colleagues in a respectful and constructive way.
Please note that if you click to apply, you will be sent an application form to complete and return. Closing date 12 September 2025. Note that the role may close earlier if a sufficient number of applications are received and so it is advisable that you send in your application form as soon as possible.
We welcome new candidates to apply and join our growing team. Previous applicants, whilst appreciated, are kindly advised not to reapply.
Shortlisting is completed anonymously. People applying for the roles will be assessed against the essential criteria for the post. Only people who can clearly demonstrate how they meet our person specification criteria in their application will be short-listed.
About Advocacy Focus
Our charity’s vision is that advocacy is available to all who may need it in our community. We want every person we support to know that they have power and control over every decision in their lives. Our team, which includes employees, volunteers and trustees, are all dedicated to supporting the well-being of people in our local communities.
Wellbeing starts with our people and Advocacy Focus have, for the second year running, won the coveted 'Top Employer' award in MIND’s Workplace Wellbeing Index. The health and wellbeing of our people is our key focus. A positive workplace experience for our team, will lead to a positive advocacy journey for the people we support.
Support
Support is available to people with disabilities when applying for roles. For more information on reasonable adjustments please contact our People Team.
Advocacy Focus is committed to fighting any forms of discrimination. We want to be the employer of choice for people, regardless of a person’s background or characteristics. We know that not everyone is the same and that people will need different support to untap their talents. We are working hard to make sure that our team fully understands the needs of our communities in the areas we work. At the moment we are really keen to hear from men, members of the LGBTQ+ community, people with a physical or mental disability and people from an ethnic minority background.
Job Types: Part-time, Permanent
Pay: £23,492.00 per year
Expected hours: 18.5 per week
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Flexitime
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Unlimited paid holidays
Experience:
- Health and Social Care: 1 year (required)
- Local and national safeguarding policies: 1 year (preferred)
- Dealing with complex professional enquiries: 1 year (preferred)
- Customer service: 1 year (required)
Work Location: In person
Application deadline: 12/09/2025
